Urgent Help Needed for Account Reactivation
Hi everyone,
My account has been deactivated for the past three months due to the Inform Consumer Act. I'm trying to upload my identity document, but the performance notification link isn’t working; when I’m clicking on it to upload my identification information it redirects me to the help page.
My phone, bank, and address are verified, I have contacted the Account Health Support team multiple times, but the issue remains unresolved.
The identity verification team says, “To submit the required documents or information? Check for any pending actions in the "Performance Notifications" section of your Seller Central account, but the performance notifications link not working as I said above.
one of the case IDs: 15514549351
There's incorrect information in my legal entity. It shows my brand name instead of my personal name, and my address is incorrect. I am also unable to update my legal information.
Has anyone else faced this issue or can offer any advice on how to resolve it?
Thank you!
Urgent Help Needed for Account Reactivation
Hi everyone,
My account has been deactivated for the past three months due to the Inform Consumer Act. I'm trying to upload my identity document, but the performance notification link isn’t working; when I’m clicking on it to upload my identification information it redirects me to the help page.
My phone, bank, and address are verified, I have contacted the Account Health Support team multiple times, but the issue remains unresolved.
The identity verification team says, “To submit the required documents or information? Check for any pending actions in the "Performance Notifications" section of your Seller Central account, but the performance notifications link not working as I said above.
one of the case IDs: 15514549351
There's incorrect information in my legal entity. It shows my brand name instead of my personal name, and my address is incorrect. I am also unable to update my legal information.
Has anyone else faced this issue or can offer any advice on how to resolve it?
Thank you!
7 replies
LeviDylan_Amazon
Hello @Seller_T8isVYF28h420,
Thank you for reaching out here on the Forums.
I do see that you have another post about this topic that I responded to about 4 weeks ago, found here. I will be closing that thread to avoid duplicates on the same topic, and we can continue to respond in this thread.
Thank you for clarifying that this is due to the Inform Consumers Act and providing a case ID so we can take a deeper look.
Upon checking the Case ID you have shared, I was able to learn that your information has been passed to the appropriate team for a second review. During this time, I suggest to monitor your notifications and emails for a follow-up response about your next steps.
I would like to continue to monitor this with you. If you receive and updates, please share them here in this thread so we can take a look. If I see any updates I will respond here. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
Emet_Amazon
Hello @Seller_T8isVYF28h420,
Thank you for following up.
I checked on the situation, I can confirm that the situation is still pending review, due to the limited information we currently had, I would advise that you continue monitoring your INFORM section in the account health page along with any related cases for follow up communication or direction.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_T8isVYF28h420,
Thank you for posting your follow up inquiry.
I have reached back out regarding your situation. The related team advised that they had followed up in case ID: 15417514481. They have also advised that the account is no longer eligible for reactivation. These decisions are final and cannot be disputed, thus the account will remain deactivated at this time.
Emet.
