Account deactivated to multiple accounts
Hi,
I recently received an email from Amazon saying that they believe I have opened two seller accounts when I have only created one. I believe it has been raised in error and want to get my account back up and running. I set up my account just over a year ago and only have this one account. Can anyone offer any advice on what I can do next?
Amazon are asking for this “To reactivate your account, please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation. This includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise. If we cannot substantiate the claim, your account will not be reinstated.”
I’m really confused by this because I have never had or have access to another account.
Any help will be appreciated
Account deactivated to multiple accounts
Hi,
I recently received an email from Amazon saying that they believe I have opened two seller accounts when I have only created one. I believe it has been raised in error and want to get my account back up and running. I set up my account just over a year ago and only have this one account. Can anyone offer any advice on what I can do next?
Amazon are asking for this “To reactivate your account, please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation. This includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise. If we cannot substantiate the claim, your account will not be reinstated.”
I’m really confused by this because I have never had or have access to another account.
Any help will be appreciated
7 replies
Seller_RlZVPg3d6ZUGP
Is the separate account the same name as yours?
Ash_AMZ
Hello @Seller_eRA992xxw1AJ5,
Ash here to assist. It has been understood that you need help with your account reactivation.
Did you get any recent deactivation notification? If yes, kindly share it on this thread for better assistance.
To find out the deactivation notification please follow the below steps :-
Please click on the Menu bar - Performance - Performance notifications.
Please don't hesitate to contact us on seller forums. The forums community and I, are here to assist with your concerns.
Regards,
Ash.
