Hi everyone

I'm dealing with a difficult buyer situation and would appreciate your thoughts or advice

A recent buyer received their order one day later than expected. I understand this can be frustrating, and I have offered a discount as a gesture of goodwill. However, the buyer insisted on a full refund without returning the item, and when I declined, she began sending messages that were increasingly aggressive.

She stated she would “leave her review all over social media” if I didn’t comply. Despite my efforts to resolve the situation professionally, she left a 1-star review claiming the products were expired. In fact, the items clearly show a manufacturing date, not an expiration date, and the product has a long shelf life remaining.

I’ve reported the review through Seller Central and flagged the buyer’s messages as inappropriate. Sadly, they disagree. Has anyone experienced something similar? What steps (if any) helped get this kind of review removed?

Thanks in advance for any insight.