I am about to be scammed again
It's an obvious scam. Customer contacted me 2 weeks ago asking me if the item (a small vase) could be made 4 metres in length! Then customer buys item and then leave bad review saying that the item arrived broken. Now they opened an A-Z claiming the item never arrived.
I wrote this to Amazon and now I am waiting for their decision.
"On 20th November, the customer left a negative review claiming the item arrived broken. In response, I promptly replied to the review, inviting them to contact us directly for a replacement or refund. However, no further communication was received from the customer regarding the matter.
Moreover, the customer did not reach out to report the item as broken or missing at any point. Their only pre-purchase enquiry was an unusual question about whether the item—a small vase—could be purchased in a length of 4 metres. While the content of this message was atypical, it appears to now be used as evidence of communication about the item.
I am concerned that this situation exposes me to penalties on my ODR for the same order under conflicting claims: one for the item arriving broken and another for it not arriving at all. It is evidently illogical for both claims to coexist.
I kindly request that this matter be reviewed thoroughly to ensure that the situation is handled fairly and does not result in undue penalties. Please let me know if additional information or evidence is required to assist with the review.
Thank you for your time and understanding."
This is clearly very fishy but I bet Amazon will side with the customer. I have also been dealing with Sellers Support for a IP violation. One of my products is a Apple and Cinnamon incense, nothing to do with Steve Jobs' company. That should be obvious to anyone that looks at it, apple is also a fruit but apparently it isn't now I have been referred to another internal team.
I attended jury service all week and I have so much to do, I don't need this extra work especially as it's completely unnecessary. Sorry needed to vent.
I am about to be scammed again
It's an obvious scam. Customer contacted me 2 weeks ago asking me if the item (a small vase) could be made 4 metres in length! Then customer buys item and then leave bad review saying that the item arrived broken. Now they opened an A-Z claiming the item never arrived.
I wrote this to Amazon and now I am waiting for their decision.
"On 20th November, the customer left a negative review claiming the item arrived broken. In response, I promptly replied to the review, inviting them to contact us directly for a replacement or refund. However, no further communication was received from the customer regarding the matter.
Moreover, the customer did not reach out to report the item as broken or missing at any point. Their only pre-purchase enquiry was an unusual question about whether the item—a small vase—could be purchased in a length of 4 metres. While the content of this message was atypical, it appears to now be used as evidence of communication about the item.
I am concerned that this situation exposes me to penalties on my ODR for the same order under conflicting claims: one for the item arriving broken and another for it not arriving at all. It is evidently illogical for both claims to coexist.
I kindly request that this matter be reviewed thoroughly to ensure that the situation is handled fairly and does not result in undue penalties. Please let me know if additional information or evidence is required to assist with the review.
Thank you for your time and understanding."
This is clearly very fishy but I bet Amazon will side with the customer. I have also been dealing with Sellers Support for a IP violation. One of my products is a Apple and Cinnamon incense, nothing to do with Steve Jobs' company. That should be obvious to anyone that looks at it, apple is also a fruit but apparently it isn't now I have been referred to another internal team.
I attended jury service all week and I have so much to do, I don't need this extra work especially as it's completely unnecessary. Sorry needed to vent.
9 replies
Seller_Fg2fqaWOnEtha
IP violation has been removed eventually but still waiting for A-Z verdict, I hope they do it properly, not just for the money but above all, not to give satisfaction to a scammer.
Seller_MGkkeU7zrnbcq
Surely the IP claim cant stand as its a word being used in its descriptive meaning ?
Seller_tHDZMh56pq7gX
I had an A-Z overturned last week.
1st message - Return requested: No
Reason for contact: the customer wants to return the item its not as expected so i kindly request you to arrange a return for the customer
Please respond to this request within 48 hours.
1st Reply - Thank you for your message. You will need to request "Return Items" from your historic orders page and follow the prompts to return your item
Kind Regards
2nd Message - Hi! It was put by my bins and it is still there I have clearly on my notes not to put near or in the bins.
Please arrange a pick up or refund me please
2nd Reply - Thanks for your message.
Unfortunately we have no control over the Royal Mail and where they leave parcels, we also do not have access to any information you have provided regarding your bins.
I cannot arrange a pick up as I do not have a courier account, I purchase my shipping though Amazon for outgoing parcels.
If you would like to return, you will need to follow the returns process. This will provide you with a shipping label.
3rd message - Return requested: No
Reason for contact: The package was left at a dust BIN and the package was completely damage because of the waste out side.As this is a mistake of your delivery partner who has left your order near a bin and customer is not able to collect the item because of the dirt outside.Please help the customer with the refund.
3rd Reply - Your first communication was that you required a refund as it was not as expected, but you did not want to follow the returns process.
Your second communication was that it was put by your bins, and you have instructions not to put by your bins, so you want a refund.
Your latest communication states that the item was completely damaged because it was left at a bin, so you want a refund.
The fact your first communication states that your item was not as expected and does not mention anything about the item being damaged or the delivered near the bin, would suggest you had retrieved the item and it was not as expected.
I am more than happy to refund your purchase, but you will need to follow the Amazon returns process.
4th Message - I look back at our conversation and it says it was left next to the bin you can read back
4th Reply - Please follow the returns process and return the goods if you would like to receive a refund.
5th Message - Please refund me or pick it up from by the bins
5th Reply - Please follow the returns process and return the goods if you would like to receive a refund.
This was the last contact via a message, followed by the A-Z claim;
A-Z Claim
Customer issue: Package didn't arrive
Customer comments:
Please refund me or I will make an A - Z claim
A-Z Granted in favour of customer.
My Appeal
Your Appeals:
Please review the chat history between myself and the customer. Customer has filed an A to Z claim for non-delivery. Royal Mail Postage was purchased through Amazon. In the chat, the customer says they want to return the item as it's not as expected. So the customer has admitted they received the item but wanted a refund as it was not as expected. Customer refused to follow your returns process and clearly wanted to keep the item and not return. This is a fraudulent claim which you have incorrectly granted. Please review and check this customers history, as I suspect this is not the first time and if successful, won't be the last.
A-Z decision overturned and I received full reimbursement.
Now, not sure if this was ultimately overturned as they claimed non-delivery (but admitted in the message that they had received it), or it was overturned as the customer has a history of similar issues
All I can suggest is that, as a collective, we fight every claim (where justified), even if you don't win, it will build up a pattern of poor customer behaviour and may just help out another seller in the future
Seller_Fg2fqaWOnEtha
I got an email this morning:
"
Hello The London Link,
We have closed an A-to-z Guarantee claim of £34.99 on the order XXXXXXXXXXXXX because the customer did not respond to our requests for additional information. No further action is required from you at this time, but if the customer reopens the claim, we will continue our investigation and may reach out to you. If this claim remains closed, we will not count the claim against your order defect rate."
I suppose this is better than nothing; however, it is evident that this is an attempted scam, and the claim should be closed outright. I have already lost some ODR due to the review they left, falsely stating the item arrived broken. I do not want to incur further losses based on their new claim that the item hasn’t been received at all. It’s clear this is a deliberate attempt to exploit the system, especially since even Amazon was suspicious and did not issue an immediate refund.
I am about to be scammed again
It's an obvious scam. Customer contacted me 2 weeks ago asking me if the item (a small vase) could be made 4 metres in length! Then customer buys item and then leave bad review saying that the item arrived broken. Now they opened an A-Z claiming the item never arrived.
I wrote this to Amazon and now I am waiting for their decision.
"On 20th November, the customer left a negative review claiming the item arrived broken. In response, I promptly replied to the review, inviting them to contact us directly for a replacement or refund. However, no further communication was received from the customer regarding the matter.
Moreover, the customer did not reach out to report the item as broken or missing at any point. Their only pre-purchase enquiry was an unusual question about whether the item—a small vase—could be purchased in a length of 4 metres. While the content of this message was atypical, it appears to now be used as evidence of communication about the item.
I am concerned that this situation exposes me to penalties on my ODR for the same order under conflicting claims: one for the item arriving broken and another for it not arriving at all. It is evidently illogical for both claims to coexist.
I kindly request that this matter be reviewed thoroughly to ensure that the situation is handled fairly and does not result in undue penalties. Please let me know if additional information or evidence is required to assist with the review.
Thank you for your time and understanding."
This is clearly very fishy but I bet Amazon will side with the customer. I have also been dealing with Sellers Support for a IP violation. One of my products is a Apple and Cinnamon incense, nothing to do with Steve Jobs' company. That should be obvious to anyone that looks at it, apple is also a fruit but apparently it isn't now I have been referred to another internal team.
I attended jury service all week and I have so much to do, I don't need this extra work especially as it's completely unnecessary. Sorry needed to vent.
I am about to be scammed again
It's an obvious scam. Customer contacted me 2 weeks ago asking me if the item (a small vase) could be made 4 metres in length! Then customer buys item and then leave bad review saying that the item arrived broken. Now they opened an A-Z claiming the item never arrived.
I wrote this to Amazon and now I am waiting for their decision.
"On 20th November, the customer left a negative review claiming the item arrived broken. In response, I promptly replied to the review, inviting them to contact us directly for a replacement or refund. However, no further communication was received from the customer regarding the matter.
Moreover, the customer did not reach out to report the item as broken or missing at any point. Their only pre-purchase enquiry was an unusual question about whether the item—a small vase—could be purchased in a length of 4 metres. While the content of this message was atypical, it appears to now be used as evidence of communication about the item.
I am concerned that this situation exposes me to penalties on my ODR for the same order under conflicting claims: one for the item arriving broken and another for it not arriving at all. It is evidently illogical for both claims to coexist.
I kindly request that this matter be reviewed thoroughly to ensure that the situation is handled fairly and does not result in undue penalties. Please let me know if additional information or evidence is required to assist with the review.
Thank you for your time and understanding."
This is clearly very fishy but I bet Amazon will side with the customer. I have also been dealing with Sellers Support for a IP violation. One of my products is a Apple and Cinnamon incense, nothing to do with Steve Jobs' company. That should be obvious to anyone that looks at it, apple is also a fruit but apparently it isn't now I have been referred to another internal team.
I attended jury service all week and I have so much to do, I don't need this extra work especially as it's completely unnecessary. Sorry needed to vent.
I am about to be scammed again
It's an obvious scam. Customer contacted me 2 weeks ago asking me if the item (a small vase) could be made 4 metres in length! Then customer buys item and then leave bad review saying that the item arrived broken. Now they opened an A-Z claiming the item never arrived.
I wrote this to Amazon and now I am waiting for their decision.
"On 20th November, the customer left a negative review claiming the item arrived broken. In response, I promptly replied to the review, inviting them to contact us directly for a replacement or refund. However, no further communication was received from the customer regarding the matter.
Moreover, the customer did not reach out to report the item as broken or missing at any point. Their only pre-purchase enquiry was an unusual question about whether the item—a small vase—could be purchased in a length of 4 metres. While the content of this message was atypical, it appears to now be used as evidence of communication about the item.
I am concerned that this situation exposes me to penalties on my ODR for the same order under conflicting claims: one for the item arriving broken and another for it not arriving at all. It is evidently illogical for both claims to coexist.
I kindly request that this matter be reviewed thoroughly to ensure that the situation is handled fairly and does not result in undue penalties. Please let me know if additional information or evidence is required to assist with the review.
Thank you for your time and understanding."
This is clearly very fishy but I bet Amazon will side with the customer. I have also been dealing with Sellers Support for a IP violation. One of my products is a Apple and Cinnamon incense, nothing to do with Steve Jobs' company. That should be obvious to anyone that looks at it, apple is also a fruit but apparently it isn't now I have been referred to another internal team.
I attended jury service all week and I have so much to do, I don't need this extra work especially as it's completely unnecessary. Sorry needed to vent.
9 replies
9 replies
Seller_Fg2fqaWOnEtha
IP violation has been removed eventually but still waiting for A-Z verdict, I hope they do it properly, not just for the money but above all, not to give satisfaction to a scammer.
Seller_MGkkeU7zrnbcq
Surely the IP claim cant stand as its a word being used in its descriptive meaning ?
Seller_tHDZMh56pq7gX
I had an A-Z overturned last week.
1st message - Return requested: No
Reason for contact: the customer wants to return the item its not as expected so i kindly request you to arrange a return for the customer
Please respond to this request within 48 hours.
1st Reply - Thank you for your message. You will need to request "Return Items" from your historic orders page and follow the prompts to return your item
Kind Regards
2nd Message - Hi! It was put by my bins and it is still there I have clearly on my notes not to put near or in the bins.
Please arrange a pick up or refund me please
2nd Reply - Thanks for your message.
Unfortunately we have no control over the Royal Mail and where they leave parcels, we also do not have access to any information you have provided regarding your bins.
I cannot arrange a pick up as I do not have a courier account, I purchase my shipping though Amazon for outgoing parcels.
If you would like to return, you will need to follow the returns process. This will provide you with a shipping label.
3rd message - Return requested: No
Reason for contact: The package was left at a dust BIN and the package was completely damage because of the waste out side.As this is a mistake of your delivery partner who has left your order near a bin and customer is not able to collect the item because of the dirt outside.Please help the customer with the refund.
3rd Reply - Your first communication was that you required a refund as it was not as expected, but you did not want to follow the returns process.
Your second communication was that it was put by your bins, and you have instructions not to put by your bins, so you want a refund.
Your latest communication states that the item was completely damaged because it was left at a bin, so you want a refund.
The fact your first communication states that your item was not as expected and does not mention anything about the item being damaged or the delivered near the bin, would suggest you had retrieved the item and it was not as expected.
I am more than happy to refund your purchase, but you will need to follow the Amazon returns process.
4th Message - I look back at our conversation and it says it was left next to the bin you can read back
4th Reply - Please follow the returns process and return the goods if you would like to receive a refund.
5th Message - Please refund me or pick it up from by the bins
5th Reply - Please follow the returns process and return the goods if you would like to receive a refund.
This was the last contact via a message, followed by the A-Z claim;
A-Z Claim
Customer issue: Package didn't arrive
Customer comments:
Please refund me or I will make an A - Z claim
A-Z Granted in favour of customer.
My Appeal
Your Appeals:
Please review the chat history between myself and the customer. Customer has filed an A to Z claim for non-delivery. Royal Mail Postage was purchased through Amazon. In the chat, the customer says they want to return the item as it's not as expected. So the customer has admitted they received the item but wanted a refund as it was not as expected. Customer refused to follow your returns process and clearly wanted to keep the item and not return. This is a fraudulent claim which you have incorrectly granted. Please review and check this customers history, as I suspect this is not the first time and if successful, won't be the last.
A-Z decision overturned and I received full reimbursement.
Now, not sure if this was ultimately overturned as they claimed non-delivery (but admitted in the message that they had received it), or it was overturned as the customer has a history of similar issues
All I can suggest is that, as a collective, we fight every claim (where justified), even if you don't win, it will build up a pattern of poor customer behaviour and may just help out another seller in the future
Seller_Fg2fqaWOnEtha
I got an email this morning:
"
Hello The London Link,
We have closed an A-to-z Guarantee claim of £34.99 on the order XXXXXXXXXXXXX because the customer did not respond to our requests for additional information. No further action is required from you at this time, but if the customer reopens the claim, we will continue our investigation and may reach out to you. If this claim remains closed, we will not count the claim against your order defect rate."
I suppose this is better than nothing; however, it is evident that this is an attempted scam, and the claim should be closed outright. I have already lost some ODR due to the review they left, falsely stating the item arrived broken. I do not want to incur further losses based on their new claim that the item hasn’t been received at all. It’s clear this is a deliberate attempt to exploit the system, especially since even Amazon was suspicious and did not issue an immediate refund.
Seller_Fg2fqaWOnEtha
IP violation has been removed eventually but still waiting for A-Z verdict, I hope they do it properly, not just for the money but above all, not to give satisfaction to a scammer.
Seller_Fg2fqaWOnEtha
IP violation has been removed eventually but still waiting for A-Z verdict, I hope they do it properly, not just for the money but above all, not to give satisfaction to a scammer.
Seller_MGkkeU7zrnbcq
Surely the IP claim cant stand as its a word being used in its descriptive meaning ?
Seller_MGkkeU7zrnbcq
Surely the IP claim cant stand as its a word being used in its descriptive meaning ?
Seller_tHDZMh56pq7gX
I had an A-Z overturned last week.
1st message - Return requested: No
Reason for contact: the customer wants to return the item its not as expected so i kindly request you to arrange a return for the customer
Please respond to this request within 48 hours.
1st Reply - Thank you for your message. You will need to request "Return Items" from your historic orders page and follow the prompts to return your item
Kind Regards
2nd Message - Hi! It was put by my bins and it is still there I have clearly on my notes not to put near or in the bins.
Please arrange a pick up or refund me please
2nd Reply - Thanks for your message.
Unfortunately we have no control over the Royal Mail and where they leave parcels, we also do not have access to any information you have provided regarding your bins.
I cannot arrange a pick up as I do not have a courier account, I purchase my shipping though Amazon for outgoing parcels.
If you would like to return, you will need to follow the returns process. This will provide you with a shipping label.
3rd message - Return requested: No
Reason for contact: The package was left at a dust BIN and the package was completely damage because of the waste out side.As this is a mistake of your delivery partner who has left your order near a bin and customer is not able to collect the item because of the dirt outside.Please help the customer with the refund.
3rd Reply - Your first communication was that you required a refund as it was not as expected, but you did not want to follow the returns process.
Your second communication was that it was put by your bins, and you have instructions not to put by your bins, so you want a refund.
Your latest communication states that the item was completely damaged because it was left at a bin, so you want a refund.
The fact your first communication states that your item was not as expected and does not mention anything about the item being damaged or the delivered near the bin, would suggest you had retrieved the item and it was not as expected.
I am more than happy to refund your purchase, but you will need to follow the Amazon returns process.
4th Message - I look back at our conversation and it says it was left next to the bin you can read back
4th Reply - Please follow the returns process and return the goods if you would like to receive a refund.
5th Message - Please refund me or pick it up from by the bins
5th Reply - Please follow the returns process and return the goods if you would like to receive a refund.
This was the last contact via a message, followed by the A-Z claim;
A-Z Claim
Customer issue: Package didn't arrive
Customer comments:
Please refund me or I will make an A - Z claim
A-Z Granted in favour of customer.
My Appeal
Your Appeals:
Please review the chat history between myself and the customer. Customer has filed an A to Z claim for non-delivery. Royal Mail Postage was purchased through Amazon. In the chat, the customer says they want to return the item as it's not as expected. So the customer has admitted they received the item but wanted a refund as it was not as expected. Customer refused to follow your returns process and clearly wanted to keep the item and not return. This is a fraudulent claim which you have incorrectly granted. Please review and check this customers history, as I suspect this is not the first time and if successful, won't be the last.
A-Z decision overturned and I received full reimbursement.
Now, not sure if this was ultimately overturned as they claimed non-delivery (but admitted in the message that they had received it), or it was overturned as the customer has a history of similar issues
All I can suggest is that, as a collective, we fight every claim (where justified), even if you don't win, it will build up a pattern of poor customer behaviour and may just help out another seller in the future
Seller_tHDZMh56pq7gX
I had an A-Z overturned last week.
1st message - Return requested: No
Reason for contact: the customer wants to return the item its not as expected so i kindly request you to arrange a return for the customer
Please respond to this request within 48 hours.
1st Reply - Thank you for your message. You will need to request "Return Items" from your historic orders page and follow the prompts to return your item
Kind Regards
2nd Message - Hi! It was put by my bins and it is still there I have clearly on my notes not to put near or in the bins.
Please arrange a pick up or refund me please
2nd Reply - Thanks for your message.
Unfortunately we have no control over the Royal Mail and where they leave parcels, we also do not have access to any information you have provided regarding your bins.
I cannot arrange a pick up as I do not have a courier account, I purchase my shipping though Amazon for outgoing parcels.
If you would like to return, you will need to follow the returns process. This will provide you with a shipping label.
3rd message - Return requested: No
Reason for contact: The package was left at a dust BIN and the package was completely damage because of the waste out side.As this is a mistake of your delivery partner who has left your order near a bin and customer is not able to collect the item because of the dirt outside.Please help the customer with the refund.
3rd Reply - Your first communication was that you required a refund as it was not as expected, but you did not want to follow the returns process.
Your second communication was that it was put by your bins, and you have instructions not to put by your bins, so you want a refund.
Your latest communication states that the item was completely damaged because it was left at a bin, so you want a refund.
The fact your first communication states that your item was not as expected and does not mention anything about the item being damaged or the delivered near the bin, would suggest you had retrieved the item and it was not as expected.
I am more than happy to refund your purchase, but you will need to follow the Amazon returns process.
4th Message - I look back at our conversation and it says it was left next to the bin you can read back
4th Reply - Please follow the returns process and return the goods if you would like to receive a refund.
5th Message - Please refund me or pick it up from by the bins
5th Reply - Please follow the returns process and return the goods if you would like to receive a refund.
This was the last contact via a message, followed by the A-Z claim;
A-Z Claim
Customer issue: Package didn't arrive
Customer comments:
Please refund me or I will make an A - Z claim
A-Z Granted in favour of customer.
My Appeal
Your Appeals:
Please review the chat history between myself and the customer. Customer has filed an A to Z claim for non-delivery. Royal Mail Postage was purchased through Amazon. In the chat, the customer says they want to return the item as it's not as expected. So the customer has admitted they received the item but wanted a refund as it was not as expected. Customer refused to follow your returns process and clearly wanted to keep the item and not return. This is a fraudulent claim which you have incorrectly granted. Please review and check this customers history, as I suspect this is not the first time and if successful, won't be the last.
A-Z decision overturned and I received full reimbursement.
Now, not sure if this was ultimately overturned as they claimed non-delivery (but admitted in the message that they had received it), or it was overturned as the customer has a history of similar issues
All I can suggest is that, as a collective, we fight every claim (where justified), even if you don't win, it will build up a pattern of poor customer behaviour and may just help out another seller in the future
Seller_Fg2fqaWOnEtha
I got an email this morning:
"
Hello The London Link,
We have closed an A-to-z Guarantee claim of £34.99 on the order XXXXXXXXXXXXX because the customer did not respond to our requests for additional information. No further action is required from you at this time, but if the customer reopens the claim, we will continue our investigation and may reach out to you. If this claim remains closed, we will not count the claim against your order defect rate."
I suppose this is better than nothing; however, it is evident that this is an attempted scam, and the claim should be closed outright. I have already lost some ODR due to the review they left, falsely stating the item arrived broken. I do not want to incur further losses based on their new claim that the item hasn’t been received at all. It’s clear this is a deliberate attempt to exploit the system, especially since even Amazon was suspicious and did not issue an immediate refund.
Seller_Fg2fqaWOnEtha
I got an email this morning:
"
Hello The London Link,
We have closed an A-to-z Guarantee claim of £34.99 on the order XXXXXXXXXXXXX because the customer did not respond to our requests for additional information. No further action is required from you at this time, but if the customer reopens the claim, we will continue our investigation and may reach out to you. If this claim remains closed, we will not count the claim against your order defect rate."
I suppose this is better than nothing; however, it is evident that this is an attempted scam, and the claim should be closed outright. I have already lost some ODR due to the review they left, falsely stating the item arrived broken. I do not want to incur further losses based on their new claim that the item hasn’t been received at all. It’s clear this is a deliberate attempt to exploit the system, especially since even Amazon was suspicious and did not issue an immediate refund.
