Customer refunded then £1k printer, then delivered. How do i get my money back?
@Julia_Amazon@Spencer_Amazon
Hi could someone please help either escalate or advise.
Horsham FC bought a £1k printer from us, they rang after 4 days as DPD had failed to deliver and Amazon refunded them, no problem. It was then delivered a week later to the club. In the meantime they ordered another printer and was successfully delivered. I rang them and they confirmed they have the '1st' printer in their possession. i asked them to raise a return and send it back to us. They haven't they said they are waiting for Amazon to send them a label??? they have made no attempt to raise a return. I have tried raising a safe t claim but get an error messaging saying you have to be debited (i have checked numerous times and the refund has definitely been taken from my money) i raised a case on the 17th June but still have not been answered Case ID 11217280092
I spoke to Amazon customer service on the 2nd July on the whole scenario Case ID 11265151222 and nothing.
I just want the football club to return the printer, they dont need it as they already have one.
Customer refunded then £1k printer, then delivered. How do i get my money back?
@Julia_Amazon@Spencer_Amazon
Hi could someone please help either escalate or advise.
Horsham FC bought a £1k printer from us, they rang after 4 days as DPD had failed to deliver and Amazon refunded them, no problem. It was then delivered a week later to the club. In the meantime they ordered another printer and was successfully delivered. I rang them and they confirmed they have the '1st' printer in their possession. i asked them to raise a return and send it back to us. They haven't they said they are waiting for Amazon to send them a label??? they have made no attempt to raise a return. I have tried raising a safe t claim but get an error messaging saying you have to be debited (i have checked numerous times and the refund has definitely been taken from my money) i raised a case on the 17th June but still have not been answered Case ID 11217280092
I spoke to Amazon customer service on the 2nd July on the whole scenario Case ID 11265151222 and nothing.
I just want the football club to return the printer, they dont need it as they already have one.
6 replies
Seller_ZJhFeE3tNKzfh
if they haven’t opened a return request could you proactively provide them a return label, or work with them to engage a courier.
Given the item was late, they wouldn’t be liable for the return costs anyway, so you may as well arrange.
If they aren’t then willing to arrange the return of the additional printer, your only option would be letter before action. Or, I’ll say this, they have a fairly big following on social channels, perhaps make your grievance a bit more public…
Seller_76AUwmqvSyRIM
Any reason why you won't send them a return label? It should solve your issue seeing that they said they will return it, all they want is the return label.
Seller_B1ACPItaAiHWQ
i would sent them a signed for return label and a date for a courier to collect the main thing is to get the item back and then fight for postage money later ! you could also raise issue with parcelforce if it was them who failed to deliver thay might reimburse you
