Suddenly lost Featured Offer Option from my Listings
@Spencer_Amazon @Simon_Amazon @Winston_Amazon
I’m dealing with a sudden and confusing issue on my Amazon account. Recently, I lost the Featured Offer (Buy Box) option across all my listings. All my products are under my own brand, and everything was running smoothly until this happened. Losing the Featured Offer is impacting my sales significantly, and I’m concerned about the lack of support in resolving this.
I’ve reached out to Amazon Seller Support multiple times, but each time, I’ve only received generic responses without any clear explanation for why this happened or any steps I can take to fix it. None of the usual troubleshooting tips have worked, and I feel like I'm not getting anywhere with the support team.
Here are the affected ASINs:
B0BXM9YYPR
B0BSG17QGD
B0BSFZQK2Y
B0BSG2D7X5
B0DGCQ12MT
B0DGCNCWTH
Thanking in anticipation
Suddenly lost Featured Offer Option from my Listings
@Spencer_Amazon @Simon_Amazon @Winston_Amazon
I’m dealing with a sudden and confusing issue on my Amazon account. Recently, I lost the Featured Offer (Buy Box) option across all my listings. All my products are under my own brand, and everything was running smoothly until this happened. Losing the Featured Offer is impacting my sales significantly, and I’m concerned about the lack of support in resolving this.
I’ve reached out to Amazon Seller Support multiple times, but each time, I’ve only received generic responses without any clear explanation for why this happened or any steps I can take to fix it. None of the usual troubleshooting tips have worked, and I feel like I'm not getting anywhere with the support team.
Here are the affected ASINs:
B0BXM9YYPR
B0BSG17QGD
B0BSFZQK2Y
B0BSG2D7X5
B0DGCQ12MT
B0DGCNCWTH
Thanking in anticipation
2 replies
Seller_rlFYHgR4eh5Fp
do you use FBA and if so, what was your IPI score before you lost the box, and what was your IPI score after you lost the box?
Spencer_Amazon
Hello @Seller_vWpbqK1eswwS5
I am Spencer with Amazon.
We have a thread specifically for Buy Box issues.
Lost Buy Box (Featured Offer) MEGATHREAD
In this thread I ask our sellers to share the ASINs where they lost the Buy Box. I then share these ASINs with the Buy Box team who check for eligibility.
Please be aware, this team does not share the outcome with me. If you want to know if you are eligible or not, you have to open a case with Seller Support.
Here are two articles regarding the Buy Box / Featured Offer.
I have shared your ASINs with the Buy Box team, please continue posting on the MEGATHREAD.
I am closing this thread as a duplicate.
Regards, Spencer
