Cant contact seller support because 'unable to find email address to create a contact for this issue'
I have been trying for a month and can not contact seller support on the get help page as when I try to request a call back, send an email or chat now an error message appears saying 'unable to find email address to create a contact for this issue' - So its impossible to do this and its impossible for Amazon to help me. Ive tried changing email address and verifying it, tried password change, tried mobile change and nothing works. Im losing the will to live literally. Going insane.
9 replies
Julia_Amzn
Hello @Seller_PpJ5EecZT58OU,
Thank you for reaching out!
Is your email address verified in your Account Info -Business information settings?
Kind regards,
Julia.
Seller_yk3kzHpjMMa4B
Hi @Seller_PpJ5EecZT58OU,
I’m Mary from Amazon, here to assist you.
From your post above, I understand that you have issues in contacting seller support team.
To help you further we would request you to do follow the below pathway:
Help > Get help and resources > Select my issue is not listed > describe your issues in the dialogue box provided and click on continue > My issue is not listed > Account related > Select the Contact method (i.e, email, phone or chat)
If you still face any challenges kindly let us know.
For any further assistance, please feel free to reach out to us as we are always here to help you.
Regards,
Mary.
