A-z Help - wrong item returned to us
Hi
Customer returned an item that we didnt sell them. Upon receipt we took this up with the customer who said its not their fault they put the wrong labels on the wrong returns. They then filed an A-z
We appealed with photos of the item received and still lost ... and the A-z counts against us too.
Ive also noticed that pretty much all A-z's are lost now even when they have been delivered with tracking and photo.. just because the customer says so. What is the point of Amazon shipping if it protects you from nothing?
Anyway - the order number is : 203-6643416-3855558
Im hoping that the board admins can ask a real person to look at this and reverse it.
@Julia_Amazon@Winston_Amazon
A-z Help - wrong item returned to us
Hi
Customer returned an item that we didnt sell them. Upon receipt we took this up with the customer who said its not their fault they put the wrong labels on the wrong returns. They then filed an A-z
We appealed with photos of the item received and still lost ... and the A-z counts against us too.
Ive also noticed that pretty much all A-z's are lost now even when they have been delivered with tracking and photo.. just because the customer says so. What is the point of Amazon shipping if it protects you from nothing?
Anyway - the order number is : 203-6643416-3855558
Im hoping that the board admins can ask a real person to look at this and reverse it.
@Julia_Amazon@Winston_Amazon
6 replies
Seller_ZJhFeE3tNKzfh
Don't you wish amazon allowed you to block customers....
Simon_Amazon
Hello @Seller_nRhZxElkqUPAM,
Here is Simon from Amazon.
According to the Help Page Manage returns: "If a return isn’t refunded through refund at first scan, you’ll still need to issue a refund within two business days of receipt of the return, otherwise we may issue a refund on your behalf in line with our return and refund policies."
I understand that the customer returned the wrong product. However, according to our policy, if a refund (even partial) is not issued within 2 days of receiving the return, buyers become eligible to file an A-to-Z claim.
Did you perhaps issue a partial refund upon receiving the package?
Best,
Simon
