Hi！We have problem with INFORM Consumers Act with bank account verification.
We are requested to submit the bank statement for bank account verification in conformity to
the deposit method information. And we have bank account through Payoneer and we have uploaded 2 documents, Payoneer Account Statement and Confirmation of Payoneer receiving account as Bank statement. It meets the requirement that the account holder name on the bank statement matches the account holder name on the bank verification page, and it has bank account number, neither copy nor screenshot, and the document is issued within the past 180days.
I have called twice for help to the account specialist and set up cases twice with cases id: 15666528341, 15660659621, 15640897841 and 15641007821. The case 15666528341 is the newest one and the specialist was so helpful, and she managed to send our document, Payoneer Account Statement, to the INFORM team for second view. And she told me that it would take at least 7 days and now our selling account has been deactivated for days.
I am eager to resolve our situation and I would like to ask more information for our case.
I asked to the Payoneer customer center which is the adequate for submitting to Amazon as bank statement but she says the document is authentic and valid, but she doesn’t know which is adequate.
I put the screen shot of 2 documents and please let us know which is adequate.
And could you investigate our case?
We are appreciated with your understanding and effort.
