Fulfillment Center Issue
Is anyone ecountering delays on shipments on fulfillment centers ? I've recently sent a small shipment and it's been more than a month seens recieved and yet I haven't been given a update. When ask for support , Amazon will try to tell me the shipment don't qualified for investigation. However when mention the date they gave me , they try to change the date on me and give me excuse that my shipment wasn't done throught a partner carrier. I've already prove them wrong on both matters, and all I get it's apologies but nothing is done.
Fulfillment Center Issue
Is anyone ecountering delays on shipments on fulfillment centers ? I've recently sent a small shipment and it's been more than a month seens recieved and yet I haven't been given a update. When ask for support , Amazon will try to tell me the shipment don't qualified for investigation. However when mention the date they gave me , they try to change the date on me and give me excuse that my shipment wasn't done throught a partner carrier. I've already prove them wrong on both matters, and all I get it's apologies but nothing is done.
1 reply
KJ_Amazon
What to do if you have a lost or delayed FBA Shipment
Hello @Seller_B0DNORV6THVOr Thanks for checking in with us about your delayed/missing FBA shipment.
I understand it is frustrating to wait for your shipment to be received, checked in, and made eligible for sale. TaylorR on our team put together the above guide about what to do when this happens, including how to check when the shipment will be eligible for investigation.
You can also review the below help page for more details.
The reconciliation date can be pushed back depending on shipment activity and investigation volume, especially during busy times of the year.
