chargeback
so i recently cancelled an order an refunded the customer due to item lost or damaged in transit then the customer goes does a chargeback trying to get paid again dispite i had already refunded her i spoke with amazon yesterday they are oblivious they are not backing me up for nothing even though i have proof
chargeback
so i recently cancelled an order an refunded the customer due to item lost or damaged in transit then the customer goes does a chargeback trying to get paid again dispite i had already refunded her i spoke with amazon yesterday they are oblivious they are not backing me up for nothing even though i have proof
5 replies
Seller_i6S8knzW6zU6Z
Hi @Seller_qG2jkERzMakiH,
I feel for you - dealing with a chargeback after already issuing a refund is really frustrating. Let me share what I found in the help pages that might help with your situation.
When you get a chargeback notification from Amazon, you have 7 days to respond (this is mentioned in the "Respond to a chargeback claim" help page here). Since you've already talked with Amazon, I'd recommend going to Performance > Chargeback Claims right away to represent your case.
The most important thing is to include all your documentation showing you already refunded the customer. The help page says to "include any correspondence you might have had with the buyer" and provide all shipping and tracking information in your response.
Just a heads up - the help page mentions that "in the majority of cases, the issuing bank's decision is final," but if you end up being charged and believe it's wrong, you can still reply to Amazon's decision email for another review.
Hope this helps! Let us know how it goes.
Best regards, Michael
TaylorR_Amazon
Hi @Seller_qG2jkERzMakiH, unfortunately, as Michael pointed out, the bank makes the final decision on a chargeback, though Amazon can dispute on your behalf. Do you have any updates since your post?
