Frustrated at Account Deactivation and Lack of Support
Hello everyone,
I’m completely frustrated with Amazon’s handling of my seller account deactivation. My account was deactivated less than a month after being created, with zero sales and only one listing— an item for which I provided proof of inventory. I’ve spent countless hours trying to resolve this issue, but I feel completely stonewalled.
My account was deactivated back in July. Initially, I was told my identity needed to be verified, so I submitted a utility bill as they requested, which fulfilled all the requirements like including the same name and address as on the account. That submission got rejected. Then, I received a notification claiming I violated Section 3 of the Amazon Services Business Solutions Agreement, which was confusing since my account had zero activity. I provided extensive evidence proving I didn’t violate any policies, including proof of identity, address, and compliance, but my appeals have been consistently denied. I must have submitted at least 15 appeals proving my identity and how I didnt violate any guidelines and they don’t even get feedback anymore, just rejections with no explanation
In the rare case I am able to chat on the phone with support, I’m told that the reason for deactivation is “confidential” and that it’s “unlikely” or “impossible” to get my account reinstated. No one provides any actionable steps or clear explanations, just vague responses that leave me stuck in a loop.
To make things worse, every time I open a case asking for help, I get the same copy-and-pasted responses about “protecting the integrity of the store and explain how I didn’t violate section 3,” or “submit a utility bill”; all of which I did MULTIPLE times. Now they started flat out saying they are unable to consider my appeals. It seems like no one is actually reviewing my case or acknowledging the evidence I’ve submitted.
This situation is incredibly frustrating and demoralizing. I’ve done everything Amazon asked of me and more, yet I’m met with nothing but automated messages from the support team and a no direction on where to go. I have been trying to solve this for more than half a year and I feel like I am at a dead end. If anyone has experienced something similar or has advice on how to escalate this matter further, I would greatly appreciate your help.
Thank you in advance for your time.
Frustrated at Account Deactivation and Lack of Support
Hello everyone,
I’m completely frustrated with Amazon’s handling of my seller account deactivation. My account was deactivated less than a month after being created, with zero sales and only one listing— an item for which I provided proof of inventory. I’ve spent countless hours trying to resolve this issue, but I feel completely stonewalled.
My account was deactivated back in July. Initially, I was told my identity needed to be verified, so I submitted a utility bill as they requested, which fulfilled all the requirements like including the same name and address as on the account. That submission got rejected. Then, I received a notification claiming I violated Section 3 of the Amazon Services Business Solutions Agreement, which was confusing since my account had zero activity. I provided extensive evidence proving I didn’t violate any policies, including proof of identity, address, and compliance, but my appeals have been consistently denied. I must have submitted at least 15 appeals proving my identity and how I didnt violate any guidelines and they don’t even get feedback anymore, just rejections with no explanation
In the rare case I am able to chat on the phone with support, I’m told that the reason for deactivation is “confidential” and that it’s “unlikely” or “impossible” to get my account reinstated. No one provides any actionable steps or clear explanations, just vague responses that leave me stuck in a loop.
To make things worse, every time I open a case asking for help, I get the same copy-and-pasted responses about “protecting the integrity of the store and explain how I didn’t violate section 3,” or “submit a utility bill”; all of which I did MULTIPLE times. Now they started flat out saying they are unable to consider my appeals. It seems like no one is actually reviewing my case or acknowledging the evidence I’ve submitted.
This situation is incredibly frustrating and demoralizing. I’ve done everything Amazon asked of me and more, yet I’m met with nothing but automated messages from the support team and a no direction on where to go. I have been trying to solve this for more than half a year and I feel like I am at a dead end. If anyone has experienced something similar or has advice on how to escalate this matter further, I would greatly appreciate your help.
Thank you in advance for your time.
7 replies
Seller_i6S8knzW6zU6Z
Hi @Seller_WhrLXGjDipIQc,
While you mention having zero sales, this doesn't necessarily mean there weren't policy violations. Section 3 of the Business Solutions Agreement (https://sellercentral.amazon.com/help/hub/reference/G1791) covers various grounds for immediate account termination, including cases where Amazon's controls identify potential risks of deceptive, fraudulent, or illegal activity, or possible harm to other sellers, customers, or Amazon's interests.
The fact that they specifically cite Section 3 and maintain the reason is "confidential" suggests this might be more serious than just identity verification issues. From what I've seen in other forum discussions, Section 3 sometimes comes up in cases of trademark or intellectual property concerns. So while I can only speculate, you might want to review your listing from this angle rather than focusing solely on the utility bill verification.
If you'd like, you can share your case ID here - the forum moderators sometimes have the ability to look into these situations and provide additional insights.
Kind regards, Michael
Seller_nRFmxiQg4EGrw
If you are asked about a product, they don't need "proof of inventory", they need proof of AUTHENTICITY; and in many cases, proof of AUTHORIZATION.
What were you selling?
Where did you source it?
If branded, do you have written permission FROM THE BRAND to sell their products on Amazon?
Seller_nRFmxiQg4EGrw
No, you provided a RECEIPT. Amazon does not issue invoices.
You do NOT have a proper supply chain, and cannot prove that your product is authentic and authorized.
If that is the crux of your deactivation, then I know of no way forward. Too bad that you didn't spend some time reading the forums and studying Seller U before jumping in.
Seller_WhrLXGjDipIQc
These are some of the case IDs as a user has suggested
Seller_nRFmxiQg4EGrw
So that "invoice" has your resale license info on it? It doesn't charge you sales tax?
No, Amazon gives RECEIPTS, even if they say "Invoice" at the top.
It's not specifically against policy, but it does NOT provide you with evidence of a product being authentic and AUTHORIZED.
If you want to get this resolved, then along with submitting your receipt from Amazon, submit your written Letter of Authorization FROM THE BRAND stating that you are authorized to sell their products on Amazon.
And in the off-chance that you reactivate your account, forget EVERYTHING you learned on TikTok or YouTube about selling on Amazon.
