Information on Appeal Decisions Useless
We have appealed a decision to refund a customer to be simply told they decision has been upheld.
This is not accepatble as we have provided clear proof that the packages were delivered next day to the correct address. Location matches the address, google maps images, google show the house name clearly on maps and the brickwork and door at the property match the images provided. GPS coordinates also match. We also have a signed POD.
We need more information as to why this refund has been found in favour of the customer as this is not acceptable and is clearly fraud. Just reply to the appeal saying decision upheld is not helpful to us at all.
How do we do so?
Information on Appeal Decisions Useless
We have appealed a decision to refund a customer to be simply told they decision has been upheld.
This is not accepatble as we have provided clear proof that the packages were delivered next day to the correct address. Location matches the address, google maps images, google show the house name clearly on maps and the brickwork and door at the property match the images provided. GPS coordinates also match. We also have a signed POD.
We need more information as to why this refund has been found in favour of the customer as this is not acceptable and is clearly fraud. Just reply to the appeal saying decision upheld is not helpful to us at all.
How do we do so?
