The Safe T team need to be investigated by either Amazon or an outside Agency for the responses to claims.

How can It be right for them to deny Safe T claims that meet the criteria ?

We have had an order where the buyer outright lied on the return reason. Return reason "Item arrived late"

Now here is the kicker, Amazon logistics delivered it and also delivered it a day early !

So the buyer is clearly lying. Safe T claim submitted with Evidence.

Amazon Safe T team then send us a denial, saying it qualifies for a free return and provide a link to the policy

In the policy reason 10 catagorically states "no longer needed wanted - buyer responsible".

Thats on the link THEY sent US !

It absolutely appalling