Asin hijacked, got brand fixed, but still requiring approval to sell
We partner with a local brand to sell their product on Amazon. We created the listing in 2017 and we've been selling it since then. Recently we were out of stock and when we went to replenish, we got a notice that the product required approval to sell.
We found out the ASIN had been hijacked, brand changed to some unrelated brand, and added to their storefront.
We were able to get the brand name corrected, but the ASIN in still linked to the hijacker's store, and still is requiring approval to sell.
Our local partner does not have a trademark, and is not brand registered.
What do we need to do to have our ASIN unlinked from the hijackers store/brand?
Related support cases:
- 15968691921 (here seller support told us it as impossible to change the brand, and wanted us to delete the product)
- 15968898951 (here the brand registry team was able to get the brand name on the listing details corrected, but didn't answer about getting it unlinked from the hijacker's store)
ASIN: B072HGKFKT
Hijacker's storefront: Tihilgam Store (https://www.amazon.com/stores/page/884B9220-2181-47C6-B12B-CD5ACEE22A8B)
FWIW, it looks like they've hijacked the brand of a bunch of other products, too. (Examples: B0B6JNLT8T, B00C4Z25AC, B0D9S2YQ8J)
Mods, I've read some threads where you've been able to help with this sort of issue before. Would you please be able to help us here? @Jim_Amazon @Blake_Amazon @Rose_Amazon @Michelle_Amazon
Asin hijacked, got brand fixed, but still requiring approval to sell
We partner with a local brand to sell their product on Amazon. We created the listing in 2017 and we've been selling it since then. Recently we were out of stock and when we went to replenish, we got a notice that the product required approval to sell.
We found out the ASIN had been hijacked, brand changed to some unrelated brand, and added to their storefront.
We were able to get the brand name corrected, but the ASIN in still linked to the hijacker's store, and still is requiring approval to sell.
Our local partner does not have a trademark, and is not brand registered.
What do we need to do to have our ASIN unlinked from the hijackers store/brand?
Related support cases:
- 15968691921 (here seller support told us it as impossible to change the brand, and wanted us to delete the product)
- 15968898951 (here the brand registry team was able to get the brand name on the listing details corrected, but didn't answer about getting it unlinked from the hijacker's store)
ASIN: B072HGKFKT
Hijacker's storefront: Tihilgam Store (https://www.amazon.com/stores/page/884B9220-2181-47C6-B12B-CD5ACEE22A8B)
FWIW, it looks like they've hijacked the brand of a bunch of other products, too. (Examples: B0B6JNLT8T, B00C4Z25AC, B0D9S2YQ8J)
Mods, I've read some threads where you've been able to help with this sort of issue before. Would you please be able to help us here? @Jim_Amazon @Blake_Amazon @Rose_Amazon @Michelle_Amazon
2 replies
Jim_Amazon
@Seller_5OicaEW1dXtTn
Thank you for bringing this to our attention!
I have gone ahead and reached out to the proper team to get this issue resolved and expect to hear back by the end of the week! As soon as I do hear back, you'll be the first to know.
-Jim
