Account deactivated, IP infringement please help.
Hello I woke up this morning to account deactivation due to IP infringement. This is an item no longer in my inventory, a used book which I have no invoice. I received notice of policy warning in February after the book was listed and sold in Jan. My account has no Policy violations.
I have received in the past 10 years, 2 other warnings both on used books.
Here is the letter :
Your Amazon seller account has been temporarily deactivated because of repeat violations of our intellectual property policy. Your listings have been removed. Please ship any open orders to avoid further impact to your account.
Why is this happening?
We took this action because of the repeat violations of one or more policies related to your selling account. We previously alerted you that your account was at risk of deactivation due to incurring repeat violations of one or more policies. We have not received a valid plan of action addressing these violations or evidence of your compliance with our polici
To learn more about our policy on repeat policy violations, visit our help page:
https:
How do I submit this information?
Go to "Received Intellectual Property Complaints" under the "Product Policy Compliance" section in Account Health:
Locate the deactivation record for this product listing. Click on the "Appeal" button next to the listing deactivation record to submit information necessary to reactivate your listing.
We're here to help.
If you have questions about the violations or need help to submit appeals, contact us to speak to an Account
Has your account been deactivated in error?
If you believe the policy violations that caused your account deactivation are incorrect, submit evidence or documentation demonstrating that your account has not violated Amazon policies and we will investigate your concern. You can do this via the Account Health page as specified above.
Your explanation should include the following information:
-- How your account has not violated the Intellectual Property policy.
-- Evidence that shows your account complies with our Intellectual Property policy.
These are the rights owner's contact details:
-- Oppenheim + Zebrak
-
ASIN:
Title: Theory and Practice of Counseling and Psychotherapy
Infringement type: Copyright Piracy
Complaint ID:
can view your account performance:
Alternatively, select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon
-- Download the A
Sincerely, Amazon.com
I have removed accompanying asins and emails so I can post this.
See below for the account appeal form they sent. I want to be sure I fill it out correctly in order to have my account reactivated.
Account deactivated, IP infringement please help.
Hello I woke up this morning to account deactivation due to IP infringement. This is an item no longer in my inventory, a used book which I have no invoice. I received notice of policy warning in February after the book was listed and sold in Jan. My account has no Policy violations.
I have received in the past 10 years, 2 other warnings both on used books.
Here is the letter :
Your Amazon seller account has been temporarily deactivated because of repeat violations of our intellectual property policy. Your listings have been removed. Please ship any open orders to avoid further impact to your account.
Why is this happening?
We took this action because of the repeat violations of one or more policies related to your selling account. We previously alerted you that your account was at risk of deactivation due to incurring repeat violations of one or more policies. We have not received a valid plan of action addressing these violations or evidence of your compliance with our polici
To learn more about our policy on repeat policy violations, visit our help page:
https:
How do I submit this information?
Go to "Received Intellectual Property Complaints" under the "Product Policy Compliance" section in Account Health:
Locate the deactivation record for this product listing. Click on the "Appeal" button next to the listing deactivation record to submit information necessary to reactivate your listing.
We're here to help.
If you have questions about the violations or need help to submit appeals, contact us to speak to an Account
Has your account been deactivated in error?
If you believe the policy violations that caused your account deactivation are incorrect, submit evidence or documentation demonstrating that your account has not violated Amazon policies and we will investigate your concern. You can do this via the Account Health page as specified above.
Your explanation should include the following information:
-- How your account has not violated the Intellectual Property policy.
-- Evidence that shows your account complies with our Intellectual Property policy.
These are the rights owner's contact details:
-- Oppenheim + Zebrak
-
ASIN:
Title: Theory and Practice of Counseling and Psychotherapy
Infringement type: Copyright Piracy
Complaint ID:
can view your account performance:
Alternatively, select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon
-- Download the A
Sincerely, Amazon.com
I have removed accompanying asins and emails so I can post this.
See below for the account appeal form they sent. I want to be sure I fill it out correctly in order to have my account reactivated.
4 replies
Seller_Zbcz5jdPB3LrJ
Here is the form for appeal they sent. Just has space to check boxes. My plan is to avoid any books from this company in particular and remove any listings that might be at risk of infringement (i.e. most textbooks published in the last 20 years).I plan on clicking "insufficient inventory quality and management" and detailing this under there. Is that a good enough plan or should I do something else?
Your Amazon seller accounts been deactivated because one or more of your product listings are infringing Amazon’s Intellectual Property policy.
Amazon does not allow listings that infringe the Intellectual Property rights of brands or rights owners
You can view your violations on Account Health page
Click here for more information
Select the type of IP infringement that led to your account enforcement (check all that apply):
Copyright protects original works of authorship, such as videos, movies, songs, books, musicals, video games, paintings.
Trademark is a word, symbol or design, or a combination of the same (such as a brand name or logo) that a company uses to identify its goods or services and to distinguish them from other companies’ goods and services.
Patent is a form of legal protection for inventions that grants its owner the right to exclude others from making, using, offering to sell, selling, or importing the invention for a fixed number of years.
Other
Select and confirm the following remedies that you have completed (select one):
I have corrected infringing listings in my inventory
I will not sell the listings that I cannot correct.
Identify the root cause of the infringement that led to your account enforcement and provide a developed corrective action plan detailing actions that you will take to prevent future IP infringements. (Select all that apply):
Lack of training provided to staff
Unverifiable Supplier
Insufficient quality or inventory management
Other
Lack of training provided to staff
Unverifiable Supplier
Insufficient quality or inventory management
Other
Submit
Has your account been deactivated in error?
If you believe your account has been deactivated in error, please provide an explanation here.
You will be asked to provide an explanation and supporting evidence or documentation. If you wish to acknowledge the issue instead, please complete the form above.
We’re here to help
View your performance in Account Health
Seller_dwnYviuli6RY0
Attridge,
Any updates on your deactivation? We are in the same mess and it is unclear what Amazon requires
LeviDylan_Amazon
Hello @Seller_Zbcz5jdPB3LrJ,
I hope you are doing well.
I see that you have another thread about this same topic found here. I will be closing this thread to avoid confusion. Please continue to refer back to your original thread for responses and guidance on this topic.
Wishing you the best,
LeviDylan
