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Seller_HjfyVYcuJdbTf

Return for "Found Better Prices Elsewhere" then reordered and FBA Customer Damaged

A customer purchased a $400 item, only to return it for "Found Better Prices Elsewhere" and re-order another one same day as filing the return.

Amazon FBA has graded the return as "Customer Damaged".

This loses us over $200, once all the shipping and devaluation of item is factored in. Overall, it's a loss from the 2 transactions.

ORDER 114-0936397-6144200

If Amazon isn't going to fully re-imburse sellers for these type of frivolous returns (including shipping) then they should not allow returns for that.

Why does Amazon charge buyer Membership Fees?! We, sellers, pay for everything. it's Amazon's own automated "Competitive Pricing Rule" that decreased our price so this Buyer thought it was worthwhile to re-buy and return. Amazon should have some skin in the game, rather than just offering concessions from seller's funds.

"Customer Damaged" grading for return reasons like this SHOULD HAVE AUTOMATED CLAIMS. Not waste further time & resources by the Seller, having to file and deal with the claim.

Is this the the way it's supposed to work? Are there any return limits for Buyers? Especially those who do frequent returns? It seems buyers, in certain situations like this, should not be able to change their original return reason (to trick the system) and should have to cover all shipping and return charges. Not the Seller. There are so many AMZ buyers who abuse returns, IMO.

Could Amazon TEACH BUYERS the EFFECTS OF RETURNS... costs, waste, etc.. I bet returns would be cut in half if AMZ just had notifications of wastefulness during the return process. Buyers don't even realize. It's just "magic" covered by their annual fees, in their view.

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Tags:FBA, Prime, Shipping costs, Shipping labels
10
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Seller_HjfyVYcuJdbTf

Return for "Found Better Prices Elsewhere" then reordered and FBA Customer Damaged

A customer purchased a $400 item, only to return it for "Found Better Prices Elsewhere" and re-order another one same day as filing the return.

Amazon FBA has graded the return as "Customer Damaged".

This loses us over $200, once all the shipping and devaluation of item is factored in. Overall, it's a loss from the 2 transactions.

ORDER 114-0936397-6144200

If Amazon isn't going to fully re-imburse sellers for these type of frivolous returns (including shipping) then they should not allow returns for that.

Why does Amazon charge buyer Membership Fees?! We, sellers, pay for everything. it's Amazon's own automated "Competitive Pricing Rule" that decreased our price so this Buyer thought it was worthwhile to re-buy and return. Amazon should have some skin in the game, rather than just offering concessions from seller's funds.

"Customer Damaged" grading for return reasons like this SHOULD HAVE AUTOMATED CLAIMS. Not waste further time & resources by the Seller, having to file and deal with the claim.

Is this the the way it's supposed to work? Are there any return limits for Buyers? Especially those who do frequent returns? It seems buyers, in certain situations like this, should not be able to change their original return reason (to trick the system) and should have to cover all shipping and return charges. Not the Seller. There are so many AMZ buyers who abuse returns, IMO.

Could Amazon TEACH BUYERS the EFFECTS OF RETURNS... costs, waste, etc.. I bet returns would be cut in half if AMZ just had notifications of wastefulness during the return process. Buyers don't even realize. It's just "magic" covered by their annual fees, in their view.

Tags:FBA, Prime, Shipping costs, Shipping labels
10
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Seller_grDkmJXFqrL72

I am in the exact same situation as you. Recently I also had a customer return a $455 item, Amazon FBA, 30 days after purchase. Amazon marked as Customer Damaged. I agree with you, there should be some return limits for buyers and Amazon should investigate properly prior to giving refund

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Seller_HjfyVYcuJdbTf

Return for "Found Better Prices Elsewhere" then reordered and FBA Customer Damaged

A customer purchased a $400 item, only to return it for "Found Better Prices Elsewhere" and re-order another one same day as filing the return.

Amazon FBA has graded the return as "Customer Damaged".

This loses us over $200, once all the shipping and devaluation of item is factored in. Overall, it's a loss from the 2 transactions.

ORDER 114-0936397-6144200

If Amazon isn't going to fully re-imburse sellers for these type of frivolous returns (including shipping) then they should not allow returns for that.

Why does Amazon charge buyer Membership Fees?! We, sellers, pay for everything. it's Amazon's own automated "Competitive Pricing Rule" that decreased our price so this Buyer thought it was worthwhile to re-buy and return. Amazon should have some skin in the game, rather than just offering concessions from seller's funds.

"Customer Damaged" grading for return reasons like this SHOULD HAVE AUTOMATED CLAIMS. Not waste further time & resources by the Seller, having to file and deal with the claim.

Is this the the way it's supposed to work? Are there any return limits for Buyers? Especially those who do frequent returns? It seems buyers, in certain situations like this, should not be able to change their original return reason (to trick the system) and should have to cover all shipping and return charges. Not the Seller. There are so many AMZ buyers who abuse returns, IMO.

Could Amazon TEACH BUYERS the EFFECTS OF RETURNS... costs, waste, etc.. I bet returns would be cut in half if AMZ just had notifications of wastefulness during the return process. Buyers don't even realize. It's just "magic" covered by their annual fees, in their view.

54 views
1 reply
Tags:FBA, Prime, Shipping costs, Shipping labels
10
Reply
user profile
Seller_HjfyVYcuJdbTf

Return for "Found Better Prices Elsewhere" then reordered and FBA Customer Damaged

A customer purchased a $400 item, only to return it for "Found Better Prices Elsewhere" and re-order another one same day as filing the return.

Amazon FBA has graded the return as "Customer Damaged".

This loses us over $200, once all the shipping and devaluation of item is factored in. Overall, it's a loss from the 2 transactions.

ORDER 114-0936397-6144200

If Amazon isn't going to fully re-imburse sellers for these type of frivolous returns (including shipping) then they should not allow returns for that.

Why does Amazon charge buyer Membership Fees?! We, sellers, pay for everything. it's Amazon's own automated "Competitive Pricing Rule" that decreased our price so this Buyer thought it was worthwhile to re-buy and return. Amazon should have some skin in the game, rather than just offering concessions from seller's funds.

"Customer Damaged" grading for return reasons like this SHOULD HAVE AUTOMATED CLAIMS. Not waste further time & resources by the Seller, having to file and deal with the claim.

Is this the the way it's supposed to work? Are there any return limits for Buyers? Especially those who do frequent returns? It seems buyers, in certain situations like this, should not be able to change their original return reason (to trick the system) and should have to cover all shipping and return charges. Not the Seller. There are so many AMZ buyers who abuse returns, IMO.

Could Amazon TEACH BUYERS the EFFECTS OF RETURNS... costs, waste, etc.. I bet returns would be cut in half if AMZ just had notifications of wastefulness during the return process. Buyers don't even realize. It's just "magic" covered by their annual fees, in their view.

Tags:FBA, Prime, Shipping costs, Shipping labels
10
54 views
1 reply
Reply
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Return for "Found Better Prices Elsewhere" then reordered and FBA Customer Damaged

by Seller_HjfyVYcuJdbTf

A customer purchased a $400 item, only to return it for "Found Better Prices Elsewhere" and re-order another one same day as filing the return.

Amazon FBA has graded the return as "Customer Damaged".

This loses us over $200, once all the shipping and devaluation of item is factored in. Overall, it's a loss from the 2 transactions.

ORDER 114-0936397-6144200

If Amazon isn't going to fully re-imburse sellers for these type of frivolous returns (including shipping) then they should not allow returns for that.

Why does Amazon charge buyer Membership Fees?! We, sellers, pay for everything. it's Amazon's own automated "Competitive Pricing Rule" that decreased our price so this Buyer thought it was worthwhile to re-buy and return. Amazon should have some skin in the game, rather than just offering concessions from seller's funds.

"Customer Damaged" grading for return reasons like this SHOULD HAVE AUTOMATED CLAIMS. Not waste further time & resources by the Seller, having to file and deal with the claim.

Is this the the way it's supposed to work? Are there any return limits for Buyers? Especially those who do frequent returns? It seems buyers, in certain situations like this, should not be able to change their original return reason (to trick the system) and should have to cover all shipping and return charges. Not the Seller. There are so many AMZ buyers who abuse returns, IMO.

Could Amazon TEACH BUYERS the EFFECTS OF RETURNS... costs, waste, etc.. I bet returns would be cut in half if AMZ just had notifications of wastefulness during the return process. Buyers don't even realize. It's just "magic" covered by their annual fees, in their view.

Tags:FBA, Prime, Shipping costs, Shipping labels
10
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Seller_grDkmJXFqrL72

I am in the exact same situation as you. Recently I also had a customer return a $455 item, Amazon FBA, 30 days after purchase. Amazon marked as Customer Damaged. I agree with you, there should be some return limits for buyers and Amazon should investigate properly prior to giving refund

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user profile
Seller_grDkmJXFqrL72

I am in the exact same situation as you. Recently I also had a customer return a $455 item, Amazon FBA, 30 days after purchase. Amazon marked as Customer Damaged. I agree with you, there should be some return limits for buyers and Amazon should investigate properly prior to giving refund

20
user profile
Seller_grDkmJXFqrL72

I am in the exact same situation as you. Recently I also had a customer return a $455 item, Amazon FBA, 30 days after purchase. Amazon marked as Customer Damaged. I agree with you, there should be some return limits for buyers and Amazon should investigate properly prior to giving refund

20
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