Account Still Deactivated After Submitting Invoices – Considering Legal Action
Hello everyone,
I’m reaching out for help and advice because my Amazon.co.uk seller account has been deactivated due to a supposed inauthentic product (ASIN: B0F4WFGJXY – K18). I want to clarify that I never sold genuine K18 products. I listed a generic item that may resemble K18 in packaging, but it was never presented or described as that brand.
I have already:
Uploaded invoices from my supplier, including all required details (contact info, dates, product names),
Clearly explained that this was a generic product,
Submitted all requested documentation via Account Health.
Despite this, my account remains deactivated, I’ve received no meaningful feedback, and Amazon is holding my funds — money I’ve earned from legitimate sales.
This situation is causing me serious emotional distress and financial damage. I am now seriously considering taking legal action, as this is affecting my business, income, and mental health.
Has anyone been in a similar position? What was the resolution?
Thank you for any guidance or support.
Account Still Deactivated After Submitting Invoices – Considering Legal Action
Hello everyone,
I’m reaching out for help and advice because my Amazon.co.uk seller account has been deactivated due to a supposed inauthentic product (ASIN: B0F4WFGJXY – K18). I want to clarify that I never sold genuine K18 products. I listed a generic item that may resemble K18 in packaging, but it was never presented or described as that brand.
I have already:
Uploaded invoices from my supplier, including all required details (contact info, dates, product names),
Clearly explained that this was a generic product,
Submitted all requested documentation via Account Health.
Despite this, my account remains deactivated, I’ve received no meaningful feedback, and Amazon is holding my funds — money I’ve earned from legitimate sales.
This situation is causing me serious emotional distress and financial damage. I am now seriously considering taking legal action, as this is affecting my business, income, and mental health.
Has anyone been in a similar position? What was the resolution?
Thank you for any guidance or support.
1 reply
Seller_mS10UjVYuuGor
The ASIN has been removed so no one here can offer their opinion of whether customers could have been misled.
However if the listing title, listing text, product, or packaging referenced K18, K 18, K 1 8, or any other variation of K18 in any way, made similar product claims, or was obviously in copycat packaging you're possibly on dodgy ground and should seek professional legal advice from a specialist solicitor.
