Return not my item and bad feedback left.
I am new to reporting a customer, however when it affects my feedback, that's something different. A customer claimed the item that they had received was not as described on the ad. I asked them to double check this before returning. I, today have received an item back, no outer wrapping no protection just a label stuck to it, it being a greetings card. The worst is is that the card is not mine I don't sell that item. I have contacted them again with photos of what I have received back. No response yet. The question is how do I take this further, not the cost, it's the feedback which count for more.
Return not my item and bad feedback left.
I am new to reporting a customer, however when it affects my feedback, that's something different. A customer claimed the item that they had received was not as described on the ad. I asked them to double check this before returning. I, today have received an item back, no outer wrapping no protection just a label stuck to it, it being a greetings card. The worst is is that the card is not mine I don't sell that item. I have contacted them again with photos of what I have received back. No response yet. The question is how do I take this further, not the cost, it's the feedback which count for more.
5 replies
Jona_Amazon
Hi @Seller_KJmU5xliSK0Bl,
thanks for posting on the Seller Forums.
I'm Jona from Amazon.
You are talking about a seller feedback, correct? Or did the buyer publish a negative product review?
Best,
Jona
Seller_d8YGbIjNqwFxn
Probably not much you can do about the feedback, Amazon are unlikely to remove it and you will have to just put up with it.
As for the return. Assuming it was refunded at first scan then try raising a SAFE-T claim to get a reimbursement for the issue. No guarantees but this is the correct way to report the issue and at least Amazon will be aware.
I suspect the buyer may have ordered cards from more than one seller and got confused about what they ordered and who they ordered from.
Seller_Rvj1153dOprkQ
Welcome to Amazon, this thing will be a regular annoyance for you.
The feedback won't be removed but you can raise a SAFE-T claim for the customer sending the incorrect item back.
Sorry to continue the negativity but don't get your hopes of Amazon refunding you the full order value even if they approve it.
