Child Variation Inconsistency - Product Type Issue
Hi,
My account has received a policy violation for Child Variation Inconsistency and I am struggling to address the issue.
The child ASINs are 100% related to the parent as the variation theme is colour.
The ASINs have been uploaded using Flat File Templates and I have checked the BATCH ID's and processing files to check that they are all consistent and they are.
What I have found though by looking at the Category List Report is that the Product_Type is different to what was uploaded for the parent and it is different across the child ASINs too....
Many of the child ASINs product type is different to the parent & lots of the child ASINs are different to each other.
I have written to seller performance saying this is what I believe the issue to be but they are saying that I have not given them enough information at this time.
Any thoughts or advice on this would be great appreciated.
Child Variation Inconsistency - Product Type Issue
Hi,
My account has received a policy violation for Child Variation Inconsistency and I am struggling to address the issue.
The child ASINs are 100% related to the parent as the variation theme is colour.
The ASINs have been uploaded using Flat File Templates and I have checked the BATCH ID's and processing files to check that they are all consistent and they are.
What I have found though by looking at the Category List Report is that the Product_Type is different to what was uploaded for the parent and it is different across the child ASINs too....
Many of the child ASINs product type is different to the parent & lots of the child ASINs are different to each other.
I have written to seller performance saying this is what I believe the issue to be but they are saying that I have not given them enough information at this time.
Any thoughts or advice on this would be great appreciated.
24 replies
Seller_ZQyopdiwkUHOZ
It's not enough to identify the problem, they expect you to fix it. You need to correct the ASINs that have the wrong Product Type listed.
Is it your own branded product?
Seller_nu5xcryAsHGpz
QUICK UPDATE:
Submitted another appeal but this one also fell short of the information required.
I have now attempted to do the beg for forgiveness and said I made a mistake and this is what it was and how I am not going to let it happen again in the future and that has not worked.
I have shown them that the child inconsistencies due to product type could have been caused by Amazon's actions as they automatically re-classify sin when they launch new PTs see the attachment.
I have asked for help from brand registry to change the product types and categories but very little help or support is given as I tend to get the same repeat email back from account support saying you need to refer the notification on said date....
So all in all, I am getting no where and I getting very close to either throwing the towel in or paying through the nose for an appeal specialist.
I am open to any and all ideas of how to fix this.
thanks
James
Seller_nu5xcryAsHGpz
I'd love some help from @Maja_Amazon or one of the other Amazon team members on here as I am completely stuck with this now and I am getting nowhere.
Seller_nu5xcryAsHGpz
Another Update for anyone who is following this:
Brand Registry say they have changed the product types and categories so they are all consistent.
We have had the policy violation removed after a successful appeal.
The account health score has moved back into the green and we are healthy.
However we are still deactivated.
Account Health are a bit confused as to why we are still deactivated as the appeal was successful.
They recommend that we dispute the deactivation and that failed so they have said that they have sent it off for an INTERNAL REVIEW but I am not sure as I have not received any information about this.
Now having to wait for the outcome of the internal review.
Has anyone else had this happen to them before?
Seller_nu5xcryAsHGpz
UPDATE:
Still deactivated after 2 months and just auto rejections of our appeals and disputes.
We are still unable to speak to Australian Account Health Support as their system will not call UK phone numbers.
We have worked with Brand Registry and they have confirmed that they have changed everything they are able to while the account is deactivated.
We have run out of ideas so if anyone knows how to get our appeal escalated as the punishment does not fit the crime.
All we did was use the wrong flat file on the 5th July to upload products to the Australian Marketplace.
Seller_nu5xcryAsHGpz
UPDATE:
Still deactivated.
I have managed to speak to account health in Australia at long last.
I speak to them before 8am UK time.
I have been told that the only path back is to dispute the deactivation and say the I have not made the violation but we admitted we did upload the wrong spreadsheet even before the 1st violation so they have me there.
Some people have said that I won't get my account reactivated until after Q4 has ended but this seems very vindictive.
Does anyone else have any other ideas of what I can do?
