Question I left my phone in another city and it has to be mailed to me
Hypothetical: I left my phone in another city and it has to be mailed to me. I want to get into my AMZ account and it asks for an OPT code through my cell phone.
How do I get access to my AMZ account if the phone is in another city?
Question I left my phone in another city and it has to be mailed to me
Hypothetical: I left my phone in another city and it has to be mailed to me. I want to get into my AMZ account and it asks for an OPT code through my cell phone.
How do I get access to my AMZ account if the phone is in another city?
3 replies
Seller_MJFm5Bd205WcB
get a temp phone, go online with your carrier and assign your Current number to your temp phone.
When you get your original phone back, go online again and change the number back to your original device.
There is not a way to circumvent OTP without access to your phone/phone number. IF this was possible then OTP wouldn't be effective. Anyone that says different or try to "sell you some help" is lying or mis-informed.
CR_Amazon
@Seller_wM0nLLkM8WJfx
Hello there! You've received some great advice above. I wanted to share the below with you that I've pulled from this resource page on 2FA:
What if my phone/device is lost or stolen and I'm unable to receive my Two-Step Verification code?
If your phone is lost or stolen, contact your carrier immediately and ask them to block or suspend your line, until you can figure out what happened.
To gain access to your seller account, try logging into Seller Central and click Didn't receive the code? on the bottom of the Two-Step Verification page. Select your backup method for receiving your code.
If you don't have a backup device and can't change your settings, you'll need to go through the Two-Step Verification Account Recovery process. This process requires you to submit documentation verifying your identity. Once verified (usually within 12 hours), Two-Step Verification will be disabled so you can log in. On your next login, you will be required to set up Two-Step Verification again, this time using devices that you have access to.
Hope this helps!
CR_Amazon
