Lost featured offer and looking for cause
Hello,
We recently launched our product on Amazon that has 2 variations and we started to sell 5-6 units per variation per day and all of a sudden we lost featured offer for only one variation. We have good account health , no violations and the product is in stock at FBA. Our product shows low stock at the moment but we have a shipment on its way. Since the feature offer have taken away, our sales have tanked and there has been no order and we are not able to concrete answers on whether feature offer will be returned once we have item in stock, we created a case with Amazon Seller support to clarify but we did not get proper answers. Its also very odd that we lost featured offer only on one variation. We also checked pricing health and there is no pricing issue, also the there are no featured offer deactivated because of pricing issue in seller support portal. We believe it could be due to low stock but I am looking for some confirmation.
We are the only sellers of this brand and we own the brand. We are looking for some advise and we do not want our large inventory to arrive and face issues with selling. Can someone please advise?
Amazon Seller Suport Case ID: 14919917761
Lost featured offer and looking for cause
Hello,
We recently launched our product on Amazon that has 2 variations and we started to sell 5-6 units per variation per day and all of a sudden we lost featured offer for only one variation. We have good account health , no violations and the product is in stock at FBA. Our product shows low stock at the moment but we have a shipment on its way. Since the feature offer have taken away, our sales have tanked and there has been no order and we are not able to concrete answers on whether feature offer will be returned once we have item in stock, we created a case with Amazon Seller support to clarify but we did not get proper answers. Its also very odd that we lost featured offer only on one variation. We also checked pricing health and there is no pricing issue, also the there are no featured offer deactivated because of pricing issue in seller support portal. We believe it could be due to low stock but I am looking for some confirmation.
We are the only sellers of this brand and we own the brand. We are looking for some advise and we do not want our large inventory to arrive and face issues with selling. Can someone please advise?
Amazon Seller Suport Case ID: 14919917761
9 replies
Michelle_Amazon
Hello @Seller_o56rvxNSiFS8R,
Michelle at Amazon here. I have reviewed your account and see that your items are Featured Merchant Eligible. You can review how you can improve your chances of becoming the Featured Merchant here. As the buy box is working as intended, unfortunately, there is nothing further that I can do to assist you with getting it to display, however, it will hopefully be restored soon.
I have also reviewed your listings and see that your bullet points are not following the Detail Page Rules. Ensure that you follow the policy I provided to prevent your listings from being removed or suppressed.
Wishing you the best!
Michelle
Seller_58mQ3hS8f8Zxc
I had a similar issue. About a month ago I lost Featured Offer Eligibility on used books, CDs, DVDs, and video games.
I have several 5 star reviews on my account, and the items are all the lowest price on the listing. If I sell a few items merchant fulfilled will this fix the problem?
Is there anything you can do to manually override to give me back my Featured Offer Eligibility?
-Thanks for your help!
Amazon Seller Support Case ID: 15264189311
