Amazon business checks, going around in circles and payments are froze! PLEASE HELP!
Amazon have emailed us multiple times asking for our VAT status, business address, business bills, directors names & addresses, personal bills.
Please has anyone else received the below message, we have never set up another Amazon account and their email is so vague, they do not refer to anything so I have nothing to go off. We've not withdrawn a payment from Amazon in 3 weeks, shocking.
Please see Amazon's email below:
Hello,
A reserve has been placed on the funds in your account because you have another Amazon account under review due to the business establishment requirements in EU/UK.
Please follow the instructions that we have shared with your other Amazon account to have this reserve removed.
If you believe you do not own the other Amazon account, send an e-mail to XXXX You can provide the following documentation to show that you no longer own the other account:
-- Supporting documentation may include sales deed, purchase agreement, or business transfer agreement.
If we cannot substantiate the claim, this reserve will not be removed.
This is an unmonitored email. For further inquiries, please reach out to the address mentioned in this notification.
Sincerely,
Seller Performance Team
Amazon.com
Amazon business checks, going around in circles and payments are froze! PLEASE HELP!
Amazon have emailed us multiple times asking for our VAT status, business address, business bills, directors names & addresses, personal bills.
Please has anyone else received the below message, we have never set up another Amazon account and their email is so vague, they do not refer to anything so I have nothing to go off. We've not withdrawn a payment from Amazon in 3 weeks, shocking.
Please see Amazon's email below:
Hello,
A reserve has been placed on the funds in your account because you have another Amazon account under review due to the business establishment requirements in EU/UK.
Please follow the instructions that we have shared with your other Amazon account to have this reserve removed.
If you believe you do not own the other Amazon account, send an e-mail to XXXX You can provide the following documentation to show that you no longer own the other account:
-- Supporting documentation may include sales deed, purchase agreement, or business transfer agreement.
If we cannot substantiate the claim, this reserve will not be removed.
This is an unmonitored email. For further inquiries, please reach out to the address mentioned in this notification.
Sincerely,
Seller Performance Team
Amazon.com
6 replies
Abella_Amazon
Hello @Seller_7t3tQQwq45eRR,
This is Abella from Amazon, and would assist you with your questions above.
I appreciate you sharing information about the status of your current account. My aim is to offer additional advice on the subsequent actions to take.
If you have already submitted the relevant documents and are waiting for an update, please be aware that you can expect assistance as soon as possible. However, we are unable to provide a specific timeframe for resolution. Rest assured that our team is working diligently to address your situation. We appreciate your understanding regarding the uncertainty of the timeline and thank you for your patience.
You have been remarkably patient in this regard. We encourage you to wait for the investigation to be completed and would request you to keep a check on Performance notification.
Thank you for sharing the performance notification you received from the team.
However,If you suspect that you don't have another account or if you have questions about another account, please reply to the email and request additional information.
I kindly request you to share the latest performance notification with us so that we can provide assistance.
In case you require additional assistance, feel free to post your query here, and either we or any of the Sellers on the forum will be happy to assist you.
Regards,
Abella.
Seller_19xPhE8YgkmxW
Hello C_D123,
This was recently posted by Mary_AMZ in order to help another Seller with a similar problem
"I am Mary from Amazon, here to assist you.
With all the above information that you have posted, I understand that you need help in getting your account’s reactivated.
As per the performance notification that you have provided,it seems like your account’s has been deactivated as the team has identified that your account’s are linked to another account. There can be multiple reasons for your account being linked to another account.
In this case I would recommend you to first try to have a deep dive research from your end to identify how your account might have got linked.
Firstly, please identify the relation between your account and primary account by following the below mentioned steps:
• Verify with your staff, colleagues, friends, relatives and vendors.
• If you have used any third-party services to manage your account, confirm with them if the related account belongs to them or if they have anytime managed it.
• If you have used any open Wi-Fi to operate your amazon account.
After identifying the relation between both the accounts, follow below mentioned steps:
• If the relation is through staff or colleagues, provide any proof of documents like appointment letter or termination letter or relieving letter.
• If the relation is through family members or friends, explain the situation clearly on appeal with supporting documents.
• If the relation is through a third-party service, explain in appeal and submit supporting documents like contract document, contract termination document, invoices of transactions between you and the third-party.
After the investigation from your end if you still believe that the deactivation is in error, then kindly provide a detailed explanation of why you believe team has incorrectly detected that you are related to, or associated with, the other account on Amazon.
You can also view our policy page to understand how you can address these violations.
To understand and learn more about the Selling Policies and Seller Code of Conduct kindly go through this help page.
If you need any further assistance, you can post here so that we can help you.
Regards,
Mary"
I hope that's a bit of a help...
Brian
