Amazon not removing feedback for postage purchased via amazon
So, I’ve read numerous times that if you purchase postage via amazon, they will remove negative feedback if it refers to an order not arriving.
I’ve had such a feedback comment today, created a case for feedback removal and received their typical auto response stating the feedback is not eligible for removal.
Can anyone help with a response to seller support to get the feedback removed?
Amazon not removing feedback for postage purchased via amazon
So, I’ve read numerous times that if you purchase postage via amazon, they will remove negative feedback if it refers to an order not arriving.
I’ve had such a feedback comment today, created a case for feedback removal and received their typical auto response stating the feedback is not eligible for removal.
Can anyone help with a response to seller support to get the feedback removed?
8 replies
Seller_lplZIMdO5UBa7
I think it refers to not arriving on time.
If the buyer didnt receive their goods then the feedback will stay.
Seller_ngBNR1oaQIhlr
Negative Customer Feedback: If you ship on time with tracking via Buy Shipping and the buyer leaves seller feedback solely related to delayed or undelivered packages, you can request to have the feedback reviewed. If approved, the impact of the feedback is removed from your Order Defect Rate, and the buyer’s comment will be displayed with a strike-through and the statement: The fulfilment issues associated with this order were not due to the seller. To learn more, see Can Amazon remove feedback I received?
The customer feedback policy ensures that sellers are only responsible for shipping their products on time and are not penalised for delays out of their control.
You need to have bought the tracked postage from Amazon, then they WILL remove negative feedback. As long as the above conditions are met.
Seller_NVUWYXV7bj9Q1
how do you actually try to do it? is it through submenu from feedback details or you make request through seller support?
I only did it through submenu in feedback details and it always worked. I processed about 4 reviews that way. So maybe the problem is how you’re trying it to do
Seller_EJIX7rqDNQJi2
Amazon will only remove a feedback under this policy, if it complains solely about issues related to delivery. Since the comment mentions additional concerns about your service, they won’t remove it.
“Item did not arrive. Contacted company to discuss personlised image on mug. No response so unclear what we will receive if anything. Useless”
Seller_Fdr3eS4YFoUKj
The OP has quite a few feedbacks referring to non-receipt and late delivery. Perhaps they need to review their order process?
Seller_OD408ZNiEUfUp
They did not remove one for me either, but they ‘scratched it through’ and put in a comment that seller was not reponsible for postage. But they did not totally remove it
