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Seller_X3haSjCYfyvSR

Amazon Account Level Reserve

@Micah_Amazon@Steve_Amazon@Quincy_Amazon

NEED HELP URGENT!!!!

CASE ID 15644469301

My payment all blocked into the "Account Level Reserve" and we can not get any money back almost 6 months. Over 77k+ Payment into the "Account Level Reserve" now. But the Account Health is "HEALTHY" and we can sale the products everyday. We haven't get any notice from Amazon to explain what the reason? Tried many many times to make contact with Amazon different Teams, but still nobody give us a exact reply and when will solve this issue. All the cases just end up with status transferred with no resolution. What should we do? Anybody met this issue before?

If you met this issue before, would you please give us a guidance？ Highly appreciate.

274 views
27 replies
Account Setup
Tags:Payments
10
Reply
user profile
Seller_X3haSjCYfyvSR

Amazon Account Level Reserve

@Micah_Amazon@Steve_Amazon@Quincy_Amazon

NEED HELP URGENT!!!!

CASE ID 15644469301

My payment all blocked into the "Account Level Reserve" and we can not get any money back almost 6 months. Over 77k+ Payment into the "Account Level Reserve" now. But the Account Health is "HEALTHY" and we can sale the products everyday. We haven't get any notice from Amazon to explain what the reason? Tried many many times to make contact with Amazon different Teams, but still nobody give us a exact reply and when will solve this issue. All the cases just end up with status transferred with no resolution. What should we do? Anybody met this issue before?

If you met this issue before, would you please give us a guidance？ Highly appreciate.

Account Setup
Tags:Payments
10
274 views
27 replies
Reply
27 replies
user profile
Micah_Amazon
In reply to: Seller_X3haSjCYfyvSR’s post

Hello @Seller_X3haSjCYfyvSR,

Thank you for reaching out. My apologies on the frustrating this has caused. I will review case ID 1564446930 and respond back shortly with next steps.

Cheers,

Micah

21
user profile
Micah_Amazon
In reply to: Seller_X3haSjCYfyvSR’s post

Hello @Seller_X3haSjCYfyvSR,

Thank you for your patience. I have reviewed case id 1564446930 and see that this has not been responded to or resolved.

Based on this, I will go ahead and get this escalated on your behalf. Please continue to check notifications.

Please let me know if you have any additional questions.

Cheers,

Micah

21
user profile
Micah_Amazon
In reply to: Seller_X3haSjCYfyvSR’s post

Hello @Seller_X3haSjCYfyvSR,

I have successfully escalated this to our internal teams. They will be reaching out shortly to help resolve this and release the funds.

Thank you for your continued patience.

Cheers,

Micah

31
user profile
Seller_z2QNoPZSaJ0cV
In reply to: Seller_X3haSjCYfyvSR’s post

We are going through the EXACT SAME PROBLEM. We've been transferred now 10 times --and then NOTHING!

Out of fear, we placed our store on vacation status as resolution is no where in site.

One agent said computer issue, another said, give it time, (really?!), and yet another said it was linked to Amazon Pay --we have no idea why. All are in perfect condition.

Account is 100% Healthy. And we continue to pay amazon the monthly professional fee to list. We are at a loss.

20
user profile
Seller_gmujl2nJAhn9Q
In reply to: Seller_X3haSjCYfyvSR’s post

Did you receive a TRO? You should check your emails. There's probably a lawsuit that listed you as one of the defendants

10
user profile
Seller_F0FyHtMJ3JaaX
In reply to: Seller_X3haSjCYfyvSR’s post

I'm having a problem similar to yours, my funds have been held in reserve for almost 30 days, but so far they haven't given me an answer as to why, I continue to sell the same, without any restrictions. however, the funds remain blocked!

Any tips on what I can do to resolve it?

20
user profile
Seller_gK5jEbb15UY2p
In reply to: Seller_X3haSjCYfyvSR’s post

I'm facing the same issue for 4 months now and no help or explaination from Amazon. This is getting annoying

00
user profile
Seller_9ssNZrLFGLnuN
In reply to: Seller_X3haSjCYfyvSR’s post

I'm experiencing the same inconsistency. I haven't submitted for 'Help' for a case id, because their inability to help only adds to my anxiety. I have $8K in reserve consistently for over a week that hasn't been released and our payment is scheduled for tomorrow - 9/19.

I also received a small ($50) payment sent yesterday. Case ID: 16036828001. Again, submitted for Help and received no answer as to why we were receiving this small payment 2 days before our scheduled payment and where it's coming from.

@Micah_Amazon. Please know, that I use every tool I can before opening a case. I only do so when I cannot find an answer directly or I cannot connect the dots with the information provided in Seller Central.

Please Advise.

00
Follow this discussion to be notified of new activity
user profile
Seller_X3haSjCYfyvSR

Amazon Account Level Reserve

@Micah_Amazon@Steve_Amazon@Quincy_Amazon

NEED HELP URGENT!!!!

CASE ID 15644469301

My payment all blocked into the "Account Level Reserve" and we can not get any money back almost 6 months. Over 77k+ Payment into the "Account Level Reserve" now. But the Account Health is "HEALTHY" and we can sale the products everyday. We haven't get any notice from Amazon to explain what the reason? Tried many many times to make contact with Amazon different Teams, but still nobody give us a exact reply and when will solve this issue. All the cases just end up with status transferred with no resolution. What should we do? Anybody met this issue before?

If you met this issue before, would you please give us a guidance？ Highly appreciate.

274 views
27 replies
Account Setup
Tags:Payments
10
Reply
user profile
Seller_X3haSjCYfyvSR

Amazon Account Level Reserve

@Micah_Amazon@Steve_Amazon@Quincy_Amazon

NEED HELP URGENT!!!!

CASE ID 15644469301

My payment all blocked into the "Account Level Reserve" and we can not get any money back almost 6 months. Over 77k+ Payment into the "Account Level Reserve" now. But the Account Health is "HEALTHY" and we can sale the products everyday. We haven't get any notice from Amazon to explain what the reason? Tried many many times to make contact with Amazon different Teams, but still nobody give us a exact reply and when will solve this issue. All the cases just end up with status transferred with no resolution. What should we do? Anybody met this issue before?

If you met this issue before, would you please give us a guidance？ Highly appreciate.

Account Setup
Tags:Payments
10
274 views
27 replies
Reply
user profile

Amazon Account Level Reserve

by Seller_X3haSjCYfyvSR

@Micah_Amazon@Steve_Amazon@Quincy_Amazon

NEED HELP URGENT!!!!

CASE ID 15644469301

My payment all blocked into the "Account Level Reserve" and we can not get any money back almost 6 months. Over 77k+ Payment into the "Account Level Reserve" now. But the Account Health is "HEALTHY" and we can sale the products everyday. We haven't get any notice from Amazon to explain what the reason? Tried many many times to make contact with Amazon different Teams, but still nobody give us a exact reply and when will solve this issue. All the cases just end up with status transferred with no resolution. What should we do? Anybody met this issue before?

If you met this issue before, would you please give us a guidance？ Highly appreciate.

Account Setup
Tags:Payments
10
274 views
27 replies
Reply
27 replies
27 replies
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user profile
Micah_Amazon
In reply to: Seller_X3haSjCYfyvSR’s post

Hello @Seller_X3haSjCYfyvSR,

Thank you for reaching out. My apologies on the frustrating this has caused. I will review case ID 1564446930 and respond back shortly with next steps.

Cheers,

Micah

21
user profile
Micah_Amazon
In reply to: Seller_X3haSjCYfyvSR’s post

Hello @Seller_X3haSjCYfyvSR,

Thank you for your patience. I have reviewed case id 1564446930 and see that this has not been responded to or resolved.

Based on this, I will go ahead and get this escalated on your behalf. Please continue to check notifications.

Please let me know if you have any additional questions.

Cheers,

Micah

21
user profile
Micah_Amazon
In reply to: Seller_X3haSjCYfyvSR’s post

Hello @Seller_X3haSjCYfyvSR,

I have successfully escalated this to our internal teams. They will be reaching out shortly to help resolve this and release the funds.

Thank you for your continued patience.

Cheers,

Micah

31
user profile
Seller_z2QNoPZSaJ0cV
In reply to: Seller_X3haSjCYfyvSR’s post

We are going through the EXACT SAME PROBLEM. We've been transferred now 10 times --and then NOTHING!

Out of fear, we placed our store on vacation status as resolution is no where in site.

One agent said computer issue, another said, give it time, (really?!), and yet another said it was linked to Amazon Pay --we have no idea why. All are in perfect condition.

Account is 100% Healthy. And we continue to pay amazon the monthly professional fee to list. We are at a loss.

20
user profile
Seller_gmujl2nJAhn9Q
In reply to: Seller_X3haSjCYfyvSR’s post

Did you receive a TRO? You should check your emails. There's probably a lawsuit that listed you as one of the defendants

10
user profile
Seller_F0FyHtMJ3JaaX
In reply to: Seller_X3haSjCYfyvSR’s post

I'm having a problem similar to yours, my funds have been held in reserve for almost 30 days, but so far they haven't given me an answer as to why, I continue to sell the same, without any restrictions. however, the funds remain blocked!

Any tips on what I can do to resolve it?

20
user profile
Seller_gK5jEbb15UY2p
In reply to: Seller_X3haSjCYfyvSR’s post

I'm facing the same issue for 4 months now and no help or explaination from Amazon. This is getting annoying

00
user profile
Seller_9ssNZrLFGLnuN
In reply to: Seller_X3haSjCYfyvSR’s post

I'm experiencing the same inconsistency. I haven't submitted for 'Help' for a case id, because their inability to help only adds to my anxiety. I have $8K in reserve consistently for over a week that hasn't been released and our payment is scheduled for tomorrow - 9/19.

I also received a small ($50) payment sent yesterday. Case ID: 16036828001. Again, submitted for Help and received no answer as to why we were receiving this small payment 2 days before our scheduled payment and where it's coming from.

@Micah_Amazon. Please know, that I use every tool I can before opening a case. I only do so when I cannot find an answer directly or I cannot connect the dots with the information provided in Seller Central.

Please Advise.

00
Follow this discussion to be notified of new activity
user profile
Micah_Amazon
In reply to: Seller_X3haSjCYfyvSR’s post

Hello @Seller_X3haSjCYfyvSR,

Thank you for reaching out. My apologies on the frustrating this has caused. I will review case ID 1564446930 and respond back shortly with next steps.

Cheers,

Micah

21
user profile
Micah_Amazon
In reply to: Seller_X3haSjCYfyvSR’s post

Hello @Seller_X3haSjCYfyvSR,

Thank you for reaching out. My apologies on the frustrating this has caused. I will review case ID 1564446930 and respond back shortly with next steps.

Cheers,

Micah

21
Reply
user profile
Micah_Amazon
In reply to: Seller_X3haSjCYfyvSR’s post

Hello @Seller_X3haSjCYfyvSR,

Thank you for your patience. I have reviewed case id 1564446930 and see that this has not been responded to or resolved.

Based on this, I will go ahead and get this escalated on your behalf. Please continue to check notifications.

Please let me know if you have any additional questions.

Cheers,

Micah

21
user profile
Micah_Amazon
In reply to: Seller_X3haSjCYfyvSR’s post

Hello @Seller_X3haSjCYfyvSR,

Thank you for your patience. I have reviewed case id 1564446930 and see that this has not been responded to or resolved.

Based on this, I will go ahead and get this escalated on your behalf. Please continue to check notifications.

Please let me know if you have any additional questions.

Cheers,

Micah

21
Reply
user profile
Micah_Amazon
In reply to: Seller_X3haSjCYfyvSR’s post

Hello @Seller_X3haSjCYfyvSR,

I have successfully escalated this to our internal teams. They will be reaching out shortly to help resolve this and release the funds.

Thank you for your continued patience.

Cheers,

Micah

31
user profile
Micah_Amazon
In reply to: Seller_X3haSjCYfyvSR’s post

Hello @Seller_X3haSjCYfyvSR,

I have successfully escalated this to our internal teams. They will be reaching out shortly to help resolve this and release the funds.

Thank you for your continued patience.

Cheers,

Micah

31
Reply
user profile
Seller_z2QNoPZSaJ0cV
In reply to: Seller_X3haSjCYfyvSR’s post

We are going through the EXACT SAME PROBLEM. We've been transferred now 10 times --and then NOTHING!

Out of fear, we placed our store on vacation status as resolution is no where in site.

One agent said computer issue, another said, give it time, (really?!), and yet another said it was linked to Amazon Pay --we have no idea why. All are in perfect condition.

Account is 100% Healthy. And we continue to pay amazon the monthly professional fee to list. We are at a loss.

20
user profile
Seller_z2QNoPZSaJ0cV
In reply to: Seller_X3haSjCYfyvSR’s post

We are going through the EXACT SAME PROBLEM. We've been transferred now 10 times --and then NOTHING!

Out of fear, we placed our store on vacation status as resolution is no where in site.

One agent said computer issue, another said, give it time, (really?!), and yet another said it was linked to Amazon Pay --we have no idea why. All are in perfect condition.

Account is 100% Healthy. And we continue to pay amazon the monthly professional fee to list. We are at a loss.

20
Reply
user profile
Seller_gmujl2nJAhn9Q
In reply to: Seller_X3haSjCYfyvSR’s post

Did you receive a TRO? You should check your emails. There's probably a lawsuit that listed you as one of the defendants

10
user profile
Seller_gmujl2nJAhn9Q
In reply to: Seller_X3haSjCYfyvSR’s post

Did you receive a TRO? You should check your emails. There's probably a lawsuit that listed you as one of the defendants

10
Reply
user profile
Seller_F0FyHtMJ3JaaX
In reply to: Seller_X3haSjCYfyvSR’s post

I'm having a problem similar to yours, my funds have been held in reserve for almost 30 days, but so far they haven't given me an answer as to why, I continue to sell the same, without any restrictions. however, the funds remain blocked!

Any tips on what I can do to resolve it?

20
user profile
Seller_F0FyHtMJ3JaaX
In reply to: Seller_X3haSjCYfyvSR’s post

I'm having a problem similar to yours, my funds have been held in reserve for almost 30 days, but so far they haven't given me an answer as to why, I continue to sell the same, without any restrictions. however, the funds remain blocked!

Any tips on what I can do to resolve it?

20
Reply
user profile
Seller_gK5jEbb15UY2p
In reply to: Seller_X3haSjCYfyvSR’s post

I'm facing the same issue for 4 months now and no help or explaination from Amazon. This is getting annoying

00
user profile
Seller_gK5jEbb15UY2p
In reply to: Seller_X3haSjCYfyvSR’s post

I'm facing the same issue for 4 months now and no help or explaination from Amazon. This is getting annoying

00
Reply
user profile
Seller_9ssNZrLFGLnuN
In reply to: Seller_X3haSjCYfyvSR’s post

I'm experiencing the same inconsistency. I haven't submitted for 'Help' for a case id, because their inability to help only adds to my anxiety. I have $8K in reserve consistently for over a week that hasn't been released and our payment is scheduled for tomorrow - 9/19.

I also received a small ($50) payment sent yesterday. Case ID: 16036828001. Again, submitted for Help and received no answer as to why we were receiving this small payment 2 days before our scheduled payment and where it's coming from.

@Micah_Amazon. Please know, that I use every tool I can before opening a case. I only do so when I cannot find an answer directly or I cannot connect the dots with the information provided in Seller Central.

Please Advise.

00
user profile
Seller_9ssNZrLFGLnuN
In reply to: Seller_X3haSjCYfyvSR’s post

I'm experiencing the same inconsistency. I haven't submitted for 'Help' for a case id, because their inability to help only adds to my anxiety. I have $8K in reserve consistently for over a week that hasn't been released and our payment is scheduled for tomorrow - 9/19.

I also received a small ($50) payment sent yesterday. Case ID: 16036828001. Again, submitted for Help and received no answer as to why we were receiving this small payment 2 days before our scheduled payment and where it's coming from.

@Micah_Amazon. Please know, that I use every tool I can before opening a case. I only do so when I cannot find an answer directly or I cannot connect the dots with the information provided in Seller Central.

Please Advise.

00
Reply
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