Hello @Seller_2WYHPyDySKe1P,

We appreciate you posting on the Forums. I understand your concern about reactivating your store. The steps can be a bit confusing.

I will try and provide some general guidance. For greater detail concerning your specific situation, please provide an ASIN, Case ID or Performance Notification. With that information and the help from an internal team, I am able to research in greater detail.

Seller_2WYHPyDySKe1P

I’ve updated my credit card, which shows as "Active" on the payment methods page, but my account remains inactive. I am unable to proceed with identity verification or open a support case.

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When you update your credit card information, our system initiates a mandatory 3-day verification process. During this period, you may be unable to complete the Identity verification steps. Please note:

• This verification is a standard security measure to protect your account.
• If your account has been inactive for an extended period, the process may take longer.
• The back-end systems require time to thoroughly verify all information for your safety.

Please review these help pages to better prepare your for verification: Global seller identity verification

I hope this information is helpful for you. If you continue to experience problems, please do let me know. I am interested in your success.

I look forward to your response. Thank you for reaching out on the Forums.

April