Back in August we created a shipment and specifically chose Amazon Global Logistics (Optimized Placement).

The shipment arrived at the west coast cargo terminal on October 14th. Amazon went to pick up the cargo on October 23rd.

Since October 23rd, the shipment stuck in Transit. I made over 50 calls, created multiple cases.

Check this out:

FBA Team Responses- Your shipment was handled by a non-partnered carrier and we have no visibility. What???. I provided Bill of Landing and other documents which clearly show Amazon Global Logistics.

FBA Captive Team Responses

Agent 1- Your shipment was delivered and checked in to LGB8 FC and siting there. We will open an investigation.(No response after 3 days since the investigation was opened. I followed up and still no response.)

Agent 2- Half of your shipment was delivered on October 28-th and the other half on November 17-th.

Agent 3- I don't see where your shipment is but I can open an investigation. She opened an investigation and today I received the following outcome: Your shipment scheduled delivery date is November 29th. What was that investigation about?

Agent 4- I see October 28-th and November 17-th but I don't see that your shipment was delivered and checked in.

Here is what I see on Seller Dashboard:

Nov 20, 202463326048991 Nov 29, 2024 Scheduled

Nov 13, 202462179048996 Nov 18, 2024 Cancelled

Nov 5, 2024677825537 Oct 31, 2024 Cancelled

Oct 26, 2024670293537Oct 23, 2024Cancelled

BTW, they schedule and cancel pretty much every day but the system only shows some recap.

Basically, the "Internal Investigation" is what I see on my seller dashboard. Which in turn contradicts the information provided by Agent 1 and Agent 2. If the shipment was delivered, what is the Nov 29th Scheduled Delivery Date?

"Update from AGL"

Your shipment was transferred to XLG1. Scheduled Estimated Delivery Date- November 30th.

Shipment status: At present, we have verified that this shipment container available for pickup at 15:00:00 on 2024-10-16(UTC+8). and full out gate in 2024-10-16(UTC+8). we have received a response from the port of destination informing us that the estimated delivery time 2024-11-30(UTC+8) is already the earliest delivery time we can obtain. Please be patient, thank you.

It's a complete craziness. Why is it so hard for them to contact the FC and get the latest information?

Because of this crazy bureaucracy and total disconnect between internal teams, we got stocked out, missed the holiday season and yet have no idea when those units will become available for sale.

I'm reaching out for a hero Amazon employee who can finally figure out this mess and help us with this issue.

Shipment ID FBA18CKTNG3Q.

Thank you,

@Emet_Amazon @Atlas_Amazon @Michelle_Amazon @Topher_Amazon