Customer returned faulty SFP item after 60 days, do I have to refund?
Faulty SFP item. Ordered 1st Nov, return requested 25th Nov, attempted return on the 29th of Dec.
I missed the delivery as I was away and unsure if I should go and collect it. Do I need to refund them? Called Amazon who said as long as the return was requested within 30 days then I’m obliged to refund
Thanks in advance
Customer returned faulty SFP item after 60 days, do I have to refund?
Faulty SFP item. Ordered 1st Nov, return requested 25th Nov, attempted return on the 29th of Dec.
I missed the delivery as I was away and unsure if I should go and collect it. Do I need to refund them? Called Amazon who said as long as the return was requested within 30 days then I’m obliged to refund
Thanks in advance
3 replies
Seller_bi8rGHHcLpoVs
Yes of course if the item is faulty.
Seller_7VbclcPFFRTnc
And covered in the extended return period too
Seller_SITNVuZK87zGK
Yes.
Also - extended returns were in place from 1st November 2022 so they could have returned up to end of January.
