My Listing is banned due to Amazon's mistake but no one wants to help me
I am reaching out to the community with frustration to address an issue with my product listing for nasal strips, which was incorrectly removed from Amazon due to a classification error. This product has been mistakenly identified as a mouth tape product, which it is not. I have emailed to highrisk-childsafety for this error multiple times but all I get are same bot-response stating "Mouth tapes products cause safety risk. Therefore, they are prohibited from sale and listing on Amazon." CaseID is 15457889001.
My Listing is banned due to Amazon's mistake but no one wants to help me
I am reaching out to the community with frustration to address an issue with my product listing for nasal strips, which was incorrectly removed from Amazon due to a classification error. This product has been mistakenly identified as a mouth tape product, which it is not. I have emailed to highrisk-childsafety for this error multiple times but all I get are same bot-response stating "Mouth tapes products cause safety risk. Therefore, they are prohibited from sale and listing on Amazon." CaseID is 15457889001.
43 replies
Michelle_Amazon
Hello @Seller_6BDIMtEZC1F0Q,
Michelle at Amazon here. I have reviewed your case and escalated your concern. I will follow up when I know more.
Thanks,
Michelle