AWD shipment was Delivered as per Freight Forwarder but showing 0 in inventory
Hi, I sent inventory stock to AWD on August 27, 2024, and have delivery confirmation from my freight forwarder. However, it hasn't updated in the Amazon inventory system yet.
My shipment ID is STAR-R44X4TPDW2JJW, and it was sent to IUSP. I've also opened a case with Seller Support (ID# 16466937151), but I haven't received a response yet.
Is this normal for a first AWD shipment? How long does it usually take for the inventory to reflect in the system?
Thanks for your help!
AWD shipment was Delivered as per Freight Forwarder but showing 0 in inventory
Hi, I sent inventory stock to AWD on August 27, 2024, and have delivery confirmation from my freight forwarder. However, it hasn't updated in the Amazon inventory system yet.
My shipment ID is STAR-R44X4TPDW2JJW, and it was sent to IUSP. I've also opened a case with Seller Support (ID# 16466937151), but I haven't received a response yet.
Is this normal for a first AWD shipment? How long does it usually take for the inventory to reflect in the system?
Thanks for your help!
10 replies
Seller_CEoelj0mdnLmM
@Topher_Amazon Hi, Please help to check this shipment. Thank you
Seller_CEoelj0mdnLmM
Hi, I sent inventory stock to AWD on August 27, 2024, and have delivery confirmation from my freight forwarder. However, it hasn't updated in the Amazon inventory system yet.
My shipment ID is STAR-R44X4TPDW2JJW, and it was sent to IUSP. I've also opened a case with Seller Support (ID# 16466937151), but I haven't received a response yet.
Is this normal for a first AWD shipment? How long does it usually take for the inventory to reflect in the system?
@Bryce_Amazon
@Topher_Amazon
Can we get assistance here
Thanks for your help!
Topher_Amazon
Hi @Seller_CEoelj0mdnLmM,
Thank you for the tag and all of the details here. I have escalated this shipment to my AWD contacts in addition to your open case and I will let you know their findings here as soon as I have them.
Topher
Seller_CEoelj0mdnLmM
Hi @Topher_Amazon , Do you have any update regarding My shipment ID is STAR-R44X4TPDW2JJW, and it was sent to IUSP. I've also opened a case with Seller Support in past few weeks (ID# 16466937151), but I haven't received a response yet. Thank you
Topher_Amazon
Hi @Seller_CEoelj0mdnLmM,
I've heard back today from our partners as follows:
We are currently seeing an influx of seasonal volume resulting in receiving delays. We want to assure you that our site is making every effort to process your shipment as quickly as possible. According to our most recent update, we have successfully received and added 263 out of 280 cartons to your inventory. Our team is actively collaborating with our on-site partners to ensure the remaining cartons are received and processed as soon as possible. We appreciate your patience as we work to complete this process.
I will update you if and when I hear more.
Regards,
Topher
Topher_Amazon
Hi @Seller_CEoelj0mdnLmM,
I've heard back from the team that all 280 cartons have now been received. Please advise if you're seeing anything different.
Regards,
Topher
Seller_1q7SEetEljmRJ
AWD checkins generally take 30 days or so...
Were these shipped to AWD IUSP?
Shipping carrier?