How to Reinstate My Restricted Product ASINs? Passed/Approved the Verification of the Compliance Team
Some of my ASINs were identified as the fire extinguishers, but all of these ASINs have passed the verification of the compliance team and the life safety equipment team. However, when I appealed to reinstate these ASINs, rejected by the seller support team. They just said our ASINS are the restricted product and let me provide the required documents. I submitted the required UL document, but the ASINs still haven't been reinstated. I know if I want to sell these ASINs on Amazon, the ASIN should be approved by Amazon. The biggest concern is that my ASINs have been approved to sell for the US marketplace by Amazon, but the listings still can't be restored. I appealed many times, but Amazon always sent us the same reply. I was doubting they didn't check my information and documentation or just the system bug. As we have been selling these products since last year, we provided the same documentation and the listing was restored, so why these ASINs can't be stored? More importantly, the auto-removal date is approaching, if I can't solve this problem before August, all my inventory will be removed by Amazon, so I sincerely hope anybody can help me.
@Michelle_Amazon @Manny_Amazon@Yokie_Amazon@Cooper_Amazon @CR_Amazon
@LeviDylan_Amazon @Nano_Amazon @Rose_Amazon
How to Reinstate My Restricted Product ASINs? Passed/Approved the Verification of the Compliance Team
Some of my ASINs were identified as the fire extinguishers, but all of these ASINs have passed the verification of the compliance team and the life safety equipment team. However, when I appealed to reinstate these ASINs, rejected by the seller support team. They just said our ASINS are the restricted product and let me provide the required documents. I submitted the required UL document, but the ASINs still haven't been reinstated. I know if I want to sell these ASINs on Amazon, the ASIN should be approved by Amazon. The biggest concern is that my ASINs have been approved to sell for the US marketplace by Amazon, but the listings still can't be restored. I appealed many times, but Amazon always sent us the same reply. I was doubting they didn't check my information and documentation or just the system bug. As we have been selling these products since last year, we provided the same documentation and the listing was restored, so why these ASINs can't be stored? More importantly, the auto-removal date is approaching, if I can't solve this problem before August, all my inventory will be removed by Amazon, so I sincerely hope anybody can help me.
@Michelle_Amazon @Manny_Amazon@Yokie_Amazon@Cooper_Amazon @CR_Amazon
@LeviDylan_Amazon @Nano_Amazon @Rose_Amazon
12 replies
Manny_Amazon
Hello @Seller_ZJQVI4Ju01EmE,
Thanks for posting regarding this issue. I see your case ending with 8301 has been transferred over to the Restricted Products team for review. Please allow the team more time to investigate the details and provide you with an update in the case. If you see that the case resolves and still need help, let me know and I'll see what options exist.
Regards,
- Manny