Recharging for delivery
Hi there, recently I have some parcels returned as they’ve not been collected. My question is when the customer complains and states ‘I’ve not received it’ how do I go about charging them again for re-delivery. Thanks
Recharging for delivery
Hi there, recently I have some parcels returned as they’ve not been collected. My question is when the customer complains and states ‘I’ve not received it’ how do I go about charging them again for re-delivery. Thanks
2 replies
Seller_76AUwmqvSyRIM
I would not wait until they complain. Refund the orders now, messaging the buyers at the same time that the order was returned by the carrier and to reorder if they still want the items.
This is what I do and it is the least bad action you can take.
You are still liable to receive negative feedback.
PS it is not possible to recharge the customers for redelivery and arguably, it is illegal. Reordering minimises the loss as the customer pays again for delivery, whether or not it is added or free p&p.
Seller_ZJhFeE3tNKzfh
if an order has been returned to you, just treat it as a return and provide a refund.
That would include any outbound postage costs but you could in theory charge a return cost if there was any cost to you for the return of the parcel
