Our Brand Name has been changed / hijacked listings
Hi @Jim_Amazon
ASIN B07X3ZNGJ8 is one of 122 ASIN's that has been hijacked from us by a different brand.
We have been contacting Amazon Seller Support and opening cases but has been receiving the same canned response over and over again. Our listing which we have been selling for years have been somehow changed to a different brand name. We are registered with Amazon Brand Registry but we cannot edit the listing as we are getting an error code 5995. We tried to report for abuse as advised but they keep on saying that the involved ASIN is not in our catalogue. We have provided all possible documents including trademark registrations, GS1 certificates, etc. We are the original creators of the listings, and the only authorized sellers! Please help!
Open Brand Registry Case: 16491677491
Our Brand Name has been changed / hijacked listings
Hi @Jim_Amazon
ASIN B07X3ZNGJ8 is one of 122 ASIN's that has been hijacked from us by a different brand.
We have been contacting Amazon Seller Support and opening cases but has been receiving the same canned response over and over again. Our listing which we have been selling for years have been somehow changed to a different brand name. We are registered with Amazon Brand Registry but we cannot edit the listing as we are getting an error code 5995. We tried to report for abuse as advised but they keep on saying that the involved ASIN is not in our catalogue. We have provided all possible documents including trademark registrations, GS1 certificates, etc. We are the original creators of the listings, and the only authorized sellers! Please help!
Open Brand Registry Case: 16491677491
3 replies
Sandy_Amazon
Hi @Seller_MON8pC5iqzl4L
Sandy from Amazon here. Thank you for the details in your post.
I see that in case 16491677491, Amazon took action and mentioned below.
Thank you for your report of a suspected policy violation. We investigated the issue that you brought to our attention and took appropriate action.
Amazon can share that we took action, but cannot give details on what specifically was done as this is information of another seller. Any changes made will take a few days to be reflected to the account.
Would you please let me know if you still have issues with some ASINs?
Sandy
