Product Variation Image Issues
We are currently listing a product with two variations. We uploaded the corresponding photos to each variation. But only one set of images are showing "live on Amazon." There are NO photos uploaded on the parent listing, only on each variation. How do we fix this?
3 replies
Seller_lL56sfALOfvzT
The parent part of the listing doesn't exist on the buyer's side, just the variations. For example if you are selling red and blue mugs and tried yo upload a photo of both colors that would not show, just each individual color.
Cooper_Amazon
Good Evening @Seller_NcrWRQwtpOMdq - I found this discussion -->HERE<-- where a seller was in a similar situation.
@Seller_lL56sfALOfvzT is correct the parent ASIN's should not have any images, only the child listings. So if you have images on the parent, you should remove them. You can view the help page here that that states:
The images below (see the help page) shows a product with size and color variations. The parent product is a t-shirt with no size or color product details. When a customer views the detail page, they see the child attributes of color and size.
And as for the child variation photos, my colleague @Michelle_Amazon shares how to update the photos on the same discussion I linked above.
You would want to load specific images to each child ASIN for the main image. Here is the help page to help guide you with what to upload for your secondary images. When your items are in a variation, customers will then see your most popular variant color if your child ASIN is sold out.
Regarding your listings show up as ten different products, the top ASIN will be what displays in search results, so leave the parent images blank.
Please let us know on this discussion if you require additional assistance or you can always contact Selling Partner Support with inquiries at anytime. Thank you for checking in with us on the Seller Forums and for choosing to sell on Amazon. Have a great rest of the week! ~ Cooper_Amazon
