Handling time SNAFU
Not a big deal, I am able to ship the order today but I want to understand what went wrong (standard FBM).
Yesterday afternoon, I changed the handling time on my general shipping settings from same day to 2 days so that the next ship day should have been Friday by my calculations.
An order was placed Friday night at 23:38 which shows ship by Mon, 23 Dec 2024 GMT to Tue, 24 Dec
My other settings are:
Automated handling time - Not active
General Fulfillment Settings (non-Prime) - Operating Days - Monday, Tuesday, Wednesday, Thursday, Friday
ASIN specific - no handling time set
There is no cut-off time anywhere that I can see which denotes the "end of day" for non-premium orders so it seems that clock begins the moment the order arrives, even if it comes at 23:59.
So, it's telling me to ship the order by the end of Tuesday!
That wasn't the plan, I wanted Monday and Tuesday to be non-shipping days.
I guess I've answered my own question but in the 12 years I've been selling on Amazon, this is the first time I miscalculated. Fortunately, not a problem.
Next time, I will update the handling time at ASIN level to be sure.
Handling time SNAFU
Not a big deal, I am able to ship the order today but I want to understand what went wrong (standard FBM).
Yesterday afternoon, I changed the handling time on my general shipping settings from same day to 2 days so that the next ship day should have been Friday by my calculations.
An order was placed Friday night at 23:38 which shows ship by Mon, 23 Dec 2024 GMT to Tue, 24 Dec
My other settings are:
Automated handling time - Not active
General Fulfillment Settings (non-Prime) - Operating Days - Monday, Tuesday, Wednesday, Thursday, Friday
ASIN specific - no handling time set
There is no cut-off time anywhere that I can see which denotes the "end of day" for non-premium orders so it seems that clock begins the moment the order arrives, even if it comes at 23:59.
So, it's telling me to ship the order by the end of Tuesday!
That wasn't the plan, I wanted Monday and Tuesday to be non-shipping days.
I guess I've answered my own question but in the 12 years I've been selling on Amazon, this is the first time I miscalculated. Fortunately, not a problem.
Next time, I will update the handling time at ASIN level to be sure.
5 replies
Seller_ZJhFeE3tNKzfh
if you set a two day handling time on Friday 20th then a requirement to ship by Tuesday 24th is correct as that is two working days past the Friday.
And yes cut off times only apply if you have any form of same day or premium in place. If you have 1 day handling for example, For standard shipping any order up to 23:59 that day should be shipped the next working day
