I have posted about this previously, but was told to create a new post since it has continued to happen.

For about a month now, featured offer eligibility has been turning on and off like a light switch for days at a time. I have had several cases with support, some more fruitful than others, but generally I can’t get the rep to understand the difference between all of my listings being eligible and them thinking I’m just asking about actually winning the Featured Offer. 

After hearing back on one of my previous cases on 1/16, all of my listings became eligible and things went back to normal for five days. My metrics are the same or better, yet on 1/21, all of my listings became ineligible again. I’ve been screenshotting my daily metrics for a few weeks now to see if there is any pattern to triggering these changes, but the vacillations in metric numbers is minimal, mostly OTDR changing by a ten of a percent or less. I tried chatting with seller support to no avail.

On 1/26, after five days of almost zero sales and no eligibility across the entire account, it came back on around 3:30-4 PM central time.

Inexplicably, exactly 48 hours later on 1/28, everything switched back off again. No change in metrics.

 I have this case open now since the others were too old to reopen: 17059403561

My previous case IDs are 17059197541, 17002797191 (1/16 resolved for five days)16963822011 (1/8 resolved for several days).

It is impossible to run a business like this when I don’t know if I’ll have a “normal” day here or 10% of the sales I usually have. I’ve been here thirteen years and have never seen anything like this.

Can a mod please help point me in the right direction? 

@Roberto_Amazon

@KJ_Amazon

@SEAmod

@Glenn_Amazon

@Nano_Amazon