Vine Reveiws: We got one star reviews due to our incomplete website..
Hello there,
We have recieved 2 one star reviews from *Vine Reviewers* which are against Amazon's Review Policy which falls under *Off Topic* category.
These two customers are complaining about our website which is under construction and should be up and running very soon. We have not finished our website yet. Secondly, they said that there is no *expiration date* on the bottle which is incorrect. All of the bottles have expiration date and it is *right above the barcode*. Though they have mentioned all positive things about the product itself.
We have emailed to community-help@amazon.com several times but they are not replying at all
Case IDs:
15202720331
15265473531
Please, help.
So, all of these misleading information should be removed as they are not correct.
Please, help to remove them.
Thank you
Vine Reveiws: We got one star reviews due to our incomplete website..
Hello there,
We have recieved 2 one star reviews from *Vine Reviewers* which are against Amazon's Review Policy which falls under *Off Topic* category.
These two customers are complaining about our website which is under construction and should be up and running very soon. We have not finished our website yet. Secondly, they said that there is no *expiration date* on the bottle which is incorrect. All of the bottles have expiration date and it is *right above the barcode*. Though they have mentioned all positive things about the product itself.
We have emailed to community-help@amazon.com several times but they are not replying at all
Case IDs:
15202720331
15265473531
Please, help.
So, all of these misleading information should be removed as they are not correct.
Please, help to remove them.
Thank you
4 replies
Atlas_Amazon
Hello @Seller_P9macGf5YUEJu
"We have emailed to community-help@amazon.com"
Thank you for the information provided regarding the impact the recent reviews had. I understand you have emailed for community assistance, and have not received a response as of now.
"Case IDs:"
We appreciate the details provided regarding the cases you have opened. I have gone ahead and engaged another community manager to further review this situation.
Please continue to provide details and updates regarding the situation.
Best,
Atlas
Josh_Amazon
Hello @Seller_P9macGf5YUEJu,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand about the situation you are experiencing with these reviews which you consider as against the Amazon's Review Policies. Thank you so much for providing all the information and the cases ID. I have reviewed the cases and I was able to gather the necessary details to escalate this to our internal team.
Please wait with me until I get a response from them so I can get back to you soon with an update. In the meantime, please refrain from creating new cases related to this same issue.
Kind regards,
-Josh
