Transparency Codes

"we bought stock from a supplier "

Since you only say "a supplier" and not from the brand themselves, either your supplier is a gray market source and NOT an authorized distributor OR they had OLD stock on hand that predates the transparency code issuance.

IF it is an authorized wholesaler they should be able to get you the codes. If not, you would be placing yourself at risk with every sale so consider yourself lucky that Amazon kept you from committing account suicide.

Since you were having problems with listing a product a couple weeks ago and said it was Oral B I have an additional question about that --

You said "we are in contact with authorized distributors" which is NOT the same as saying that 'we bought from an authorized distributor' and it certainly is NOT the same as saying "we have an LOA from the brand authorizing us to sell on Amazon."

SO --

DO YOU have an LOA from the brand allowing you to sell on here?

DID YOU source from AUTHORIZED wholesale sources that your rep at the brand says are OK.

NOTE the verification from the brand that the source is legitimate and authorized, NOT one of those touted on TikTok and YouTube as having "thousands of brands and products".

If you have watched any YouTube or TikTok videos FORGET everything you saw there.