Buyer placed the order with a incorrect address, Amazon granted A-to-Z claim for “Package did not arrive”.
Hi,
A buyer placed order with wrong address, accroding to UPS "the apartment number is missing".
We messaged the buyer many times to get the correct address.
The order 113-8233070-7446610 was delivered to the address he provided on Mar 15th.
On Mar 16 at 12:50PM, he replied our message that "aparment number is 739", and then he opened A-to-Z claim for “Package did not arrive” at same time.
The address in his order detail is "739 S NxxxxxxxE AVE", the buyer clearly put his aparment number as the street number by mistake.
Amazon granted the A-to-Z claim on the same day and denied our appeal on Mar 20th.
If buyer provided a wrong address, it should be their fault, why seller has to pay for the mistake?
Any Mods can help please?
Andrew
Buyer placed the order with a incorrect address, Amazon granted A-to-Z claim for “Package did not arrive”.
Hi,
A buyer placed order with wrong address, accroding to UPS "the apartment number is missing".
We messaged the buyer many times to get the correct address.
The order 113-8233070-7446610 was delivered to the address he provided on Mar 15th.
On Mar 16 at 12:50PM, he replied our message that "aparment number is 739", and then he opened A-to-Z claim for “Package did not arrive” at same time.
The address in his order detail is "739 S NxxxxxxxE AVE", the buyer clearly put his aparment number as the street number by mistake.
Amazon granted the A-to-Z claim on the same day and denied our appeal on Mar 20th.
If buyer provided a wrong address, it should be their fault, why seller has to pay for the mistake?
Any Mods can help please?
Andrew
21 replies
Seller_LImVvUWeyiCfQ
If the A to Z is still open for appeal, try to appeal stating you followed Amazon's policy by shipping to the address the customer provided in their order. According to policy (include a quote of the policy), you are not allowed to adjust/change an address.
If you can still appeal, hopefully Amazon will come to their senses and fund the refund rather than taking the money from you.
Seller_adTxaa79QM905
@Quincy_Amazon
@Dominic_Amazon
Quincy and Dominic can you please help?
Thank you
Andrew
Quincy_Amazon
Hello @Seller_adTxaa79QM905
Thank you for posting your inquiry to the Forums and for providing that order ID number. I am looking into it and will respond with any findings.
Regards,
Quincy_Amazon
Seller_Sram36TnVt73c
Did you buy your shipping on Amazon? If so, you should be protected from the A to Z.
Seller_FHvgqBfJEQLdM
it's not true, I buy shipping from amazon and same ISSUE...AMAZON AND UPS DO NOT CARE ... ONLKY GET PAID ON SELLER'S LOSS
