NEGATİVE FEEDBACK
Hello, order number: 702-0398950-4497865.Although the product reached the customer and we presented the document that the customer received it, it caused my odr score to increase by giving unfair negative feedback. I request that the negative feedback be removed.
@Ricardo_Amazon @Lucre_Amzn @Sunnie_Amazon @Jurgen_Amazon @Ka_Amazon @Christine_Amazon @Josh_Amazon @JiAlex_Amazon
NEGATİVE FEEDBACK
Hello, order number: 702-0398950-4497865.Although the product reached the customer and we presented the document that the customer received it, it caused my odr score to increase by giving unfair negative feedback. I request that the negative feedback be removed.
@Ricardo_Amazon @Lucre_Amzn @Sunnie_Amazon @Jurgen_Amazon @Ka_Amazon @Christine_Amazon @Josh_Amazon @JiAlex_Amazon
6 replies
Ricardo_Amazon
Hello @Seller_oBnsNqODL3u3J,
Ricardo from Amazon here.
After checking the details related to this order I've decided to remove the negative feedback.
Seller_DOoKcbdbQqbLr
Dear Amazon Support Team,
Since September, we have been operating a store in Canada, and from the very beginning, we have consistently prioritized customer satisfaction. We have adopted Amazon's customer service standards and have aligned our sales practices accordingly. During the Canada Post strike, for instance, we went above and beyond, working extra hours to ensure our customers' satisfaction and doing everything we could to support them through this challenging period.
However, we have recently received a negative feedback that seems to be unrelated to any issue with our store. We kindly ask for your assistance in reviewing this feedback, as it appears to be a misunderstanding. We believe this feedback could impact our reputation, and we would greatly appreciate your understanding and support in addressing this concern.
Thank you for your attention to this matter. We trust that you will carefully consider our request.
Case ID:17075420301
702-7253805-3537819
@Ricardo_Amazon
Seller_DOoKcbdbQqbLr
Dear Amazon Support Team,
Since we began operating our store in Canada this past September, we have consistently placed a strong emphasis on customer satisfaction. We have adopted Amazon's customer service standards and aligned our sales practices accordingly. For example, during the Canada Post strike, we worked extra hours to ensure our customers were well taken care of and did everything possible to support them during that challenging time.
However, we have recently received a negative feedback that seems unrelated to any issue with our store. We believe this feedback is based on a misunderstanding, and we kindly request your assistance in reviewing the matter. This negative feedback could potentially impact our reputation, and we would greatly appreciate your understanding and support in addressing this concern.
Thank you in advance for your attention to this matter. We trust you will carefully review our request.
702-7253805-3537819
Case ID:17075420301
@Ricardo_Amazon
Seller_DOoKcbdbQqbLr
Dear Amazon Support Team,
I hope this message finds you well. I am reaching out regarding a negative feedback I received for order 702-7253805-3537819 from one of my customers. Despite our best efforts to provide excellent service, the feedback appears to be unjust and does not accurately reflect the experience.
We took great care in preparing the order, closely monitored the shipping process, and ensured that the product was delivered on time. Throughout the process, we responded promptly to all of the customer's inquiries and concerns, approaching them with sincerity. In an effort to ensure their satisfaction, we also offered a partial refund in the form of a discount.
We have always strived to uphold Amazon.com's high standards of customer satisfaction, and we made every possible effort to provide a positive experience. However, despite our efforts, we received an unfair and misleading negative feedback that has impacted our order defect rate (ODR) and overall account health.
Please find the case ID with further details at the end of this message. We kindly request your assistance in reviewing this case, as we believe the feedback is not a fair reflection of the situation.
Thank you for your attention and support. We greatly appreciate your help.
Case ID: 17075420301
Sincerely,
tosbikstore
@Ricardo_Amazon
