Customer admits package stolen - How to treat?
A customer has just messaged me and said their package was stolen off the porch and they have ring camera footage proof and they created a local police report. They are also demanding I send a replacement item.
What should I do here?
Customer admits package stolen - How to treat?
A customer has just messaged me and said their package was stolen off the porch and they have ring camera footage proof and they created a local police report. They are also demanding I send a replacement item.
What should I do here?
3 replies
Seller_OvL8C4BJWiuS9
Regardless, you have to take the loss. How do you know it was stolen? Could just be a scammer saying that to get free stuff. Ask them to send a copy of the police report and video and see how/if they respond.
Seller_XSqPquQH4FvW1
Verify with their local police or PO, rather than asking the buyer to send you anything. You can send them a replacement, but better to give a full refund and ask them, with apologies, to reorder. For best customer relations, always act as if you believe them.
Seller_HwHIGNZQwz1gV
Just an update.. I did not budge. Customer never responded back. Figures
