We’re extremely frustrated with the ongoing issues surrounding our most popular SKU on Amazon.

Our listing was initially removed after Amazon’s fulfillment centers shipped expired products to customers—despite assurances that all outdated stock had already been cleared. We appealed this violation and successfully had the ASIN reinstated under our FBM SKU within a few days.

However, since reactivation, every attempt to replenish FBA inventory has been rejected and flagged as “Defective”—even though nothing has changed in our product or shipping process.

We’ve opened multiple support cases and followed Amazon’s repeated instructions to “go ahead and send inventory,” only to have each shipment rejected after 1–2 units go live. As of now, 168 units are stuck in Future Buyable Supply with no explanation, and we’re still being told to “wait 24 hours for investigation” — a line we’ve been hearing for nearly a week with no progress or clear communication.

This lack of accountability and transparency is unacceptable. We urgently need a resolution or, at the very least, a concrete explanation for the defective flag so we can take appropriate action. Has anyone had similar issues and any idea how to resolve??