A-z has been granted because we did not respond to a return request.

However - The return request was auto authorized .. Theres no action for us to complete.

The customer did not send the goods back and then opened an A-z without returning the goods despite being allowed to return the item. We want our item back or a refund as we have done nothing wrong.

Obviously this was rejected by the A-Z Robot - even on appeal

403-9259645-6187534

Help would be appreciated

@Winston_Amazon@Julia_Amazon