Just looking for some confirmation that I am not off my rocker here.

I received an email from Amazon indicating that there had been a customer chargeback (credit card dispute). The email had links as well as the following (see entire email below): "Note that failure to respond to this inquiry within seven (7) days of this e-mail, from your registered email address and with sufficient information,"

When I reply to this email address, I get a do-not-send bounce email telling me that I can't send email to this email address.

As the links in the email suggest, I have already checked the Chargebacks under Performance, and nothing is listed in the "Action Needed" tab. This order is referenced as "Processing."

Full tracking from USPS is available. The postage was purchased with Buy Shipping. Both ODTR and INR badges are shown on the order.

Is this just a legacy email that Amazon hasn't edited for the current situation? @KJ_Amazon @SEAmod

Thank you for the help.

Here is the email:

==== BEGIN EMAIL

We would like to inform you that the card issuer has contacted us on behalf of the buyer. Currently, there is a chargeback dispute involving the following transaction:

Order date: 09/10/2024, 04:11

Order number:

Items purchased: 1 of (Hareline Dubbin Calftail Combo) for 7.96 USD

Shipping address:

...

In response to this email, provide the following information:

-- Confirmation that the order was shipped.

-- Date the order was shipped.

-- The name of the carrier used.

-- Link of the shipper.

-- Delivery confirmation or tracking number along with signed proof of delivery, if available.

-- Return and refund policy, as well as the cancellation policy.

-- The return shipping address that your customer should use in order to return the merchandise in exchange for credit.

Do not ship the merchandise for this order, if you have not already done so.

Note that failure to respond to this inquiry within seven (7) days of this e-mail, from your registered email address and with sufficient information, may result in a debit to your Amazon Payments account up to the amount of the transaction, in accordance with Amazon's Business Solutions Agreement.

To learn more about the policy, go to "Amazon Services Business Solutions Agreement":

https://sellercentral.amazon.com/help/hub/reference/G1791

We appreciate your understanding and cooperation in resolving this matter.

For more information about customer chargebacks, go to the "Chargebacks" help page:

https://sellercentral.amazon.com/help/hub/reference/G48781

If you would like to respond to a chargeback claim, go to "Handling chargebacks":

https://sellercentral.amazon.com/help/hub/reference/G202145040

Thank you for selling with Amazon.com