Customer want s to return book - Do I have to refund the postage?
A customer wants to return a book (it was not what they expected).
I have looked at some similar posts and the information seems to conflict.
Do they have to return at their expense? (They have asked for a return label - I am a small seller have no such thing).
On receipt of the book do I have to refund just the cost of the book, book cost plus original postage cost, book cost plus original postage cost plus their return cost?
Also assuming I refund lets say book cost plus original postage cost am I likely to get a “claim” against me for their return cost?
TIA for any advice.
Ken
Customer want s to return book - Do I have to refund the postage?
A customer wants to return a book (it was not what they expected).
I have looked at some similar posts and the information seems to conflict.
Do they have to return at their expense? (They have asked for a return label - I am a small seller have no such thing).
On receipt of the book do I have to refund just the cost of the book, book cost plus original postage cost, book cost plus original postage cost plus their return cost?
Also assuming I refund lets say book cost plus original postage cost am I likely to get a “claim” against me for their return cost?
TIA for any advice.
Ken
9 replies
Seller_B4VbHpnDLDLAU
You refund in full including the original postage paid, [unless expedited shipping was used in which case is the difference]
Customer pays at their expense to return
Seller_EJIX7rqDNQJi2
If the item gets returned after more than 14 days past delivery, you are only required to refund the product price.
Otherwise, you would need to issue a full refund (excluding extra services such as Expedited or Premium delivery).
Seller_qWeF2pGn8fTKB
No you don’t have to refund the original postage and the customer has to pay for the return, you only have to pay all the postage if you have sent the wrong item or the item has arrived damaged.
Ray.
S.B.S.
Seller_Wqg5EgqxuOwDD
Amazon will produce this for you when you authorise the return, The buyer will need to attach a postage label to it at their own expense.
Seller_U6dJp5Lxs8uzW
Its all very well not paying the return postage or the original shipping - but - watch out for the negative feedback factor
Seller_noo2VHQuLTmib
My apologies but even in this post the information seems to conflict:
“You refund in full including the original postage paid … Customer pays at their expense to return”;
“No you don’t have to refund the original postage and the customer has to pay for the return, you only have to pay all the postage if you have sent the wrong item or the item has arrived damaged.”
etc
