Seller Forums
Sign in
Sign in
imgSign in
imgSign in
user profile
Seller_9A98CoHqIhtal

Amazon flagging my products as containing peat... but they dont?

I manufacture and sell soil mixes, and have successfully listed and sold a bunch of products on Amazon for some time.

The latest batch of products listed have all been flagged as violations of the policy against "Horticultural peat products: Such as potting soils and compost mixes composed of peat, used for horticultural purposes"

I assumed this was an auto-flagging error due to using the phrase 'potting soil' in my listings. None of my products contain any peat, and the listing details clearly state that they are peat free. I appealed the violations but the response has come back saying that the appeal is denied and that I must provide more evidence? I'm not sure what evidence I can provide beyond what's already on the listing, which includes a full list of ingredients none of which contains peat.

Is there anything I can do?

237 views
4 replies
Tags:Product compliance, Regulations and standards
10
Reply
user profile
Seller_9A98CoHqIhtal

Amazon flagging my products as containing peat... but they dont?

I manufacture and sell soil mixes, and have successfully listed and sold a bunch of products on Amazon for some time.

The latest batch of products listed have all been flagged as violations of the policy against "Horticultural peat products: Such as potting soils and compost mixes composed of peat, used for horticultural purposes"

I assumed this was an auto-flagging error due to using the phrase 'potting soil' in my listings. None of my products contain any peat, and the listing details clearly state that they are peat free. I appealed the violations but the response has come back saying that the appeal is denied and that I must provide more evidence? I'm not sure what evidence I can provide beyond what's already on the listing, which includes a full list of ingredients none of which contains peat.

Is there anything I can do?

Tags:Product compliance, Regulations and standards
10
237 views
4 replies
Reply
4 replies
user profile
Seller_k2X0L9mVRT0pW

I would remive all "peat free" wording - a Bot might be misinterpreting and just spot the "peat" reference in your listing.

20
user profile
Seller_i6S8knzW6zU6Z

Hi @Seller_9A98CoHqIhtal,

I think @Seller_k2X0L9mVRT0pW made a solid point — it might be worth testing a version of the listing that avoids the word entirely. Since your ingredients already include things like coco coir, pine bark, and expanded clay, perhaps there's a way to rephrase things without using “peat” at all. For example:

  • “Made with natural mineral and plant-based components”
  • “Sustainable mix of coir, bark, and volcanic materials”

While I was reading through the listing (B0DWXYZ3FV), I also noticed a few things that might be worth a quick review — mostly small details, but I wanted to mention them in case they help clarify things for customers or build additional trust:

  • The title and main image say 10 Litre, but the Technical Details table lists 5 Litres.
  • Image #8 shows your letterbox-friendly packaging (great idea), but the bag shown is for the Houseplant Expert mix instead of the Bonsai one. If you have time, maybe replacing the image or simply adding a caption like “Packaging example – actual product is Bonsai Master Mix” could clear up any doubts.
  • Image #5, with the terracotta pot, shows a soil texture that looks quite different from the gritty mix shown in your other photos. If that’s not the actual Bonsai product, a quick caption or image swap could help avoid confusion there too.
  • The “insect-powered nutrient boost” claim is interesting — I wonder if expanding a bit on the scientific benefits of chitin might strengthen it further. It seems like your brand stands on three strong pillars: sustainability, environmentally conscious materials, and scientifically backed effectiveness. Leaning into all three could really resonate with your audience.

Best of luck getting that “peat” issue sorted — would be great to hear how it turns out.

All the best,

Michael

10
user profile
Seller_ZJhFeE3tNKzfh

yep. Amazon unfortunately haven’t programmed to look for the word free after something. Sadly their AI isn’t contextual in any way.

Years ago we had an item where the USP was it was asbestos free. But you couldn’t state that as amazon would just see the word asbestos and flag it for a violation.

I get not being able to use the term peat doesn’t really help when that is how you want to market it, but Amazon won’t budge

20
user profile
Seller_HmXs9Pk97Wcpt

We had similar with "Hemp-Seed Oil". As you can imagine, Amazon's bot's had a fit.

00
Follow this discussion to be notified of new activity
user profile
Seller_9A98CoHqIhtal

Amazon flagging my products as containing peat... but they dont?

I manufacture and sell soil mixes, and have successfully listed and sold a bunch of products on Amazon for some time.

The latest batch of products listed have all been flagged as violations of the policy against "Horticultural peat products: Such as potting soils and compost mixes composed of peat, used for horticultural purposes"

I assumed this was an auto-flagging error due to using the phrase 'potting soil' in my listings. None of my products contain any peat, and the listing details clearly state that they are peat free. I appealed the violations but the response has come back saying that the appeal is denied and that I must provide more evidence? I'm not sure what evidence I can provide beyond what's already on the listing, which includes a full list of ingredients none of which contains peat.

Is there anything I can do?

237 views
4 replies
Tags:Product compliance, Regulations and standards
10
Reply
user profile
Seller_9A98CoHqIhtal

Amazon flagging my products as containing peat... but they dont?

I manufacture and sell soil mixes, and have successfully listed and sold a bunch of products on Amazon for some time.

The latest batch of products listed have all been flagged as violations of the policy against "Horticultural peat products: Such as potting soils and compost mixes composed of peat, used for horticultural purposes"

I assumed this was an auto-flagging error due to using the phrase 'potting soil' in my listings. None of my products contain any peat, and the listing details clearly state that they are peat free. I appealed the violations but the response has come back saying that the appeal is denied and that I must provide more evidence? I'm not sure what evidence I can provide beyond what's already on the listing, which includes a full list of ingredients none of which contains peat.

Is there anything I can do?

Tags:Product compliance, Regulations and standards
10
237 views
4 replies
Reply
user profile

Amazon flagging my products as containing peat... but they dont?

by Seller_9A98CoHqIhtal

I manufacture and sell soil mixes, and have successfully listed and sold a bunch of products on Amazon for some time.

The latest batch of products listed have all been flagged as violations of the policy against "Horticultural peat products: Such as potting soils and compost mixes composed of peat, used for horticultural purposes"

I assumed this was an auto-flagging error due to using the phrase 'potting soil' in my listings. None of my products contain any peat, and the listing details clearly state that they are peat free. I appealed the violations but the response has come back saying that the appeal is denied and that I must provide more evidence? I'm not sure what evidence I can provide beyond what's already on the listing, which includes a full list of ingredients none of which contains peat.

Is there anything I can do?

Tags:Product compliance, Regulations and standards
10
237 views
4 replies
Reply
4 replies
4 replies
Quick filters
Sort by
user profile
Seller_k2X0L9mVRT0pW

I would remive all "peat free" wording - a Bot might be misinterpreting and just spot the "peat" reference in your listing.

20
user profile
Seller_i6S8knzW6zU6Z

Hi @Seller_9A98CoHqIhtal,

I think @Seller_k2X0L9mVRT0pW made a solid point — it might be worth testing a version of the listing that avoids the word entirely. Since your ingredients already include things like coco coir, pine bark, and expanded clay, perhaps there's a way to rephrase things without using “peat” at all. For example:

  • “Made with natural mineral and plant-based components”
  • “Sustainable mix of coir, bark, and volcanic materials”

While I was reading through the listing (B0DWXYZ3FV), I also noticed a few things that might be worth a quick review — mostly small details, but I wanted to mention them in case they help clarify things for customers or build additional trust:

  • The title and main image say 10 Litre, but the Technical Details table lists 5 Litres.
  • Image #8 shows your letterbox-friendly packaging (great idea), but the bag shown is for the Houseplant Expert mix instead of the Bonsai one. If you have time, maybe replacing the image or simply adding a caption like “Packaging example – actual product is Bonsai Master Mix” could clear up any doubts.
  • Image #5, with the terracotta pot, shows a soil texture that looks quite different from the gritty mix shown in your other photos. If that’s not the actual Bonsai product, a quick caption or image swap could help avoid confusion there too.
  • The “insect-powered nutrient boost” claim is interesting — I wonder if expanding a bit on the scientific benefits of chitin might strengthen it further. It seems like your brand stands on three strong pillars: sustainability, environmentally conscious materials, and scientifically backed effectiveness. Leaning into all three could really resonate with your audience.

Best of luck getting that “peat” issue sorted — would be great to hear how it turns out.

All the best,

Michael

10
user profile
Seller_ZJhFeE3tNKzfh

yep. Amazon unfortunately haven’t programmed to look for the word free after something. Sadly their AI isn’t contextual in any way.

Years ago we had an item where the USP was it was asbestos free. But you couldn’t state that as amazon would just see the word asbestos and flag it for a violation.

I get not being able to use the term peat doesn’t really help when that is how you want to market it, but Amazon won’t budge

20
user profile
Seller_HmXs9Pk97Wcpt

We had similar with "Hemp-Seed Oil". As you can imagine, Amazon's bot's had a fit.

00
Follow this discussion to be notified of new activity
user profile
Seller_k2X0L9mVRT0pW

I would remive all "peat free" wording - a Bot might be misinterpreting and just spot the "peat" reference in your listing.

20
user profile
Seller_k2X0L9mVRT0pW

I would remive all "peat free" wording - a Bot might be misinterpreting and just spot the "peat" reference in your listing.

20
Reply
user profile
Seller_i6S8knzW6zU6Z

Hi @Seller_9A98CoHqIhtal,

I think @Seller_k2X0L9mVRT0pW made a solid point — it might be worth testing a version of the listing that avoids the word entirely. Since your ingredients already include things like coco coir, pine bark, and expanded clay, perhaps there's a way to rephrase things without using “peat” at all. For example:

  • “Made with natural mineral and plant-based components”
  • “Sustainable mix of coir, bark, and volcanic materials”

While I was reading through the listing (B0DWXYZ3FV), I also noticed a few things that might be worth a quick review — mostly small details, but I wanted to mention them in case they help clarify things for customers or build additional trust:

  • The title and main image say 10 Litre, but the Technical Details table lists 5 Litres.
  • Image #8 shows your letterbox-friendly packaging (great idea), but the bag shown is for the Houseplant Expert mix instead of the Bonsai one. If you have time, maybe replacing the image or simply adding a caption like “Packaging example – actual product is Bonsai Master Mix” could clear up any doubts.
  • Image #5, with the terracotta pot, shows a soil texture that looks quite different from the gritty mix shown in your other photos. If that’s not the actual Bonsai product, a quick caption or image swap could help avoid confusion there too.
  • The “insect-powered nutrient boost” claim is interesting — I wonder if expanding a bit on the scientific benefits of chitin might strengthen it further. It seems like your brand stands on three strong pillars: sustainability, environmentally conscious materials, and scientifically backed effectiveness. Leaning into all three could really resonate with your audience.

Best of luck getting that “peat” issue sorted — would be great to hear how it turns out.

All the best,

Michael

10
user profile
Seller_i6S8knzW6zU6Z

Hi @Seller_9A98CoHqIhtal,

I think @Seller_k2X0L9mVRT0pW made a solid point — it might be worth testing a version of the listing that avoids the word entirely. Since your ingredients already include things like coco coir, pine bark, and expanded clay, perhaps there's a way to rephrase things without using “peat” at all. For example:

  • “Made with natural mineral and plant-based components”
  • “Sustainable mix of coir, bark, and volcanic materials”

While I was reading through the listing (B0DWXYZ3FV), I also noticed a few things that might be worth a quick review — mostly small details, but I wanted to mention them in case they help clarify things for customers or build additional trust:

  • The title and main image say 10 Litre, but the Technical Details table lists 5 Litres.
  • Image #8 shows your letterbox-friendly packaging (great idea), but the bag shown is for the Houseplant Expert mix instead of the Bonsai one. If you have time, maybe replacing the image or simply adding a caption like “Packaging example – actual product is Bonsai Master Mix” could clear up any doubts.
  • Image #5, with the terracotta pot, shows a soil texture that looks quite different from the gritty mix shown in your other photos. If that’s not the actual Bonsai product, a quick caption or image swap could help avoid confusion there too.
  • The “insect-powered nutrient boost” claim is interesting — I wonder if expanding a bit on the scientific benefits of chitin might strengthen it further. It seems like your brand stands on three strong pillars: sustainability, environmentally conscious materials, and scientifically backed effectiveness. Leaning into all three could really resonate with your audience.

Best of luck getting that “peat” issue sorted — would be great to hear how it turns out.

All the best,

Michael

10
Reply
user profile
Seller_ZJhFeE3tNKzfh

yep. Amazon unfortunately haven’t programmed to look for the word free after something. Sadly their AI isn’t contextual in any way.

Years ago we had an item where the USP was it was asbestos free. But you couldn’t state that as amazon would just see the word asbestos and flag it for a violation.

I get not being able to use the term peat doesn’t really help when that is how you want to market it, but Amazon won’t budge

20
user profile
Seller_ZJhFeE3tNKzfh

yep. Amazon unfortunately haven’t programmed to look for the word free after something. Sadly their AI isn’t contextual in any way.

Years ago we had an item where the USP was it was asbestos free. But you couldn’t state that as amazon would just see the word asbestos and flag it for a violation.

I get not being able to use the term peat doesn’t really help when that is how you want to market it, but Amazon won’t budge

20
Reply
user profile
Seller_HmXs9Pk97Wcpt

We had similar with "Hemp-Seed Oil". As you can imagine, Amazon's bot's had a fit.

00
user profile
Seller_HmXs9Pk97Wcpt

We had similar with "Hemp-Seed Oil". As you can imagine, Amazon's bot's had a fit.

00
Reply
Follow this discussion to be notified of new activity

Similar Discussions

Similar Discussions