Hi everyone,

I’m a small business owner selling a unique sauna phone case on Amazon, and I’m facing a major fulfillment issue that’s causing chaos for my business. I wanted to share my experience and see if anyone here has dealt with something similar or has advice on how to handle this.

I sell four variations of my sauna phone case:

1. OG Regular

2. OG Large

3. Scroller Regular

4. Scroller Large

Each variation is carefully packed in a bubble mailer with a barcode and ASIN clearly labeled on the outside. I sent 100 units of each variation to Amazon for FBA.

The Problem

Despite my meticulous labeling and packaging, customers started complaining that they were receiving the wrong products. For example, orders for **Scroller Regular** were being fulfilled with **OG Regular** cases instead.

I requested a bin check, and it turns out Amazon is pulling products from the wrong bins. Even though my OG Regular cases were labeled and packed correctly, Amazon used that bin to fulfill orders for the Scroller Regular. This has completely disrupted the inventory, and now **every variation is being sent incorrectly.**

This mix-up has caused:

- 100% incorrect orders:** Every customer received the wrong case.

- Damage to my reputation:** Negative feedback and complaints have been flooding in.

- Financial losses: Refunds, returns, and lost revenue have piled up.

Proof I’ve Collected

I’ve documented everything, including:

1. Customer complaints: Showing they received the wrong product.

2. Photos of correctly labeled packaging: Proving I did my part to ensure accuracy.

3. Bin check results: Confirming Amazon’s fulfillment error.

What I’ve Done So Far

I’ve contacted Amazon Seller Support multiple times, but I’m struggling to get the issue escalated or resolved. I’ve also reached out to my Amazon Business Advisor for help.

Has anyone faced something like this before? How did you get Amazon to take responsibility and correct the issue? Did you receive any reimbursement for the damages caused?

Any advice or insight would be greatly appreciated. This situation is devastating for my small business, and I’m determined to resolve it.

Thanks in advance for your support!

Sage Rodriguez