Supplement Listing Awaiting TR Results - Amazon & Eurofins Said The Deadline Didn't Matter If You Have An TR #
We have been working with Eurofins on testing for our product testing for TR171452655241220[EFII#1022627] on ASIN B0CJJT1YCZ. Amazon guaranteed us that "If the Selling Partner has raised a TR for a live ASIN and is in active communication with the chosen Testing Inspection and Certification (laboratory) , the ASIN will remain live until a certification decision is made."
The testing is not complete but the product has been suppressed.
Supplement Listing Awaiting TR Results - Amazon & Eurofins Said The Deadline Didn't Matter If You Have An TR #
We have been working with Eurofins on testing for our product testing for TR171452655241220[EFII#1022627] on ASIN B0CJJT1YCZ. Amazon guaranteed us that "If the Selling Partner has raised a TR for a live ASIN and is in active communication with the chosen Testing Inspection and Certification (laboratory) , the ASIN will remain live until a certification decision is made."
The testing is not complete but the product has been suppressed.
2 replies
Seller_8NvhUeYdsQfcG
Hi
Seems like your listing is active. I have a few questions if you can answer
1) What type of tests Eurofins performed on your product
a) How many types of Microbes test
b) Any adulterant or heavy metals test?
How much time did they take and what was their cost for your product lab test?
Thanks
Atlas_Amazon
Hello @Seller_muVRwoFPKHYE0
Thank you for the information provided regarding the specific ASIN you are seeing issues for. I have checked in with another team that has confirmed the ASIN is showing as active as of now. Are you still in the process of acquiring and completing the compliance review? Would you be able to provide more information regarding the current details you are seeing?
If you have any case information or other type messaging that you would like to share regarding this, we do ask that you provide the information to this thread for support.
Best,
Atlas
