A-to-z Guarantee Claim - What is the point of delivery confirmation?
Customer buys book. I post book by Tracked delivery. Customer says tracking shows delivery but book stolen. Customer opens a claim ( 3 weeks later), Amazon refund customer. I appeal. Stating tracking, picture & GPS shows delivery. Amazon says 'computer says no'.
What is the point in sending items tracked/signed if Amazon dont believe delivery confirmations?
Principles mean nothing any more. Rant over.
A-to-z Guarantee Claim - What is the point of delivery confirmation?
Customer buys book. I post book by Tracked delivery. Customer says tracking shows delivery but book stolen. Customer opens a claim ( 3 weeks later), Amazon refund customer. I appeal. Stating tracking, picture & GPS shows delivery. Amazon says 'computer says no'.
What is the point in sending items tracked/signed if Amazon dont believe delivery confirmations?
Principles mean nothing any more. Rant over.
1 reply
Spencer_Amazon
Hello @Seller_QBa6W5VvlTr35,
I am Spencer with Amazon.
Do you have an order ID? I would like to look into it.
Regards, Spencer
