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Seller_PSXDMQkDcXsof

Unable to edit attributes Like Color, Title, Part Number etc

Hi

I created the product with two variants but after creation, I found that I am unable to edit few attributes, for example colour, title, part number, model number etc are greyed / locked. Also I can't modify any images of the product.

I tried to raise multiple cases with Amazon Support team but they aren't very helpful.

I deleted the listing and waited 4 days before relist it but still same problem.

I was told by Amazon support that the ASIN is claimed by another Merchant ID which is why I can't edit it. The other merchant ID is of my Amazon USA account but I never created any ASINs there.

I also contacted Amazon USA support and they also confirmed there is no product listed in my Amazon USA account.

It is Private Label product / my own brand but I am still struggling to modify it. Can someone please help ?

Cases Raised with Amazon UK: 10155844432,10152765252, 10131278502

Case Raised with Amazon USA: 15933543181

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Create and Manage Listings
Tags:ASIN, Images, Listings, Personalised, detail page
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Seller_PSXDMQkDcXsof

Unable to edit attributes Like Color, Title, Part Number etc

Hi

I created the product with two variants but after creation, I found that I am unable to edit few attributes, for example colour, title, part number, model number etc are greyed / locked. Also I can't modify any images of the product.

I tried to raise multiple cases with Amazon Support team but they aren't very helpful.

I deleted the listing and waited 4 days before relist it but still same problem.

I was told by Amazon support that the ASIN is claimed by another Merchant ID which is why I can't edit it. The other merchant ID is of my Amazon USA account but I never created any ASINs there.

I also contacted Amazon USA support and they also confirmed there is no product listed in my Amazon USA account.

It is Private Label product / my own brand but I am still struggling to modify it. Can someone please help ?

Cases Raised with Amazon UK: 10155844432,10152765252, 10131278502

Case Raised with Amazon USA: 15933543181

Create and Manage Listings
Tags:ASIN, Images, Listings, Personalised, detail page
00
25 views
2 replies
Reply
2 replies
user profile
Sakura_Amazon_
In reply to: Seller_PSXDMQkDcXsof’s post

Hello @Seller_PSXDMQkDcXsof,

I have passed your case for a second review. I will keep you updated.

Regards,

Sakura

00
user profile
Sakura_Amazon_
In reply to: Seller_PSXDMQkDcXsof’s post

Hello @Seller_PSXDMQkDcXsof,

The Team informed me that they opened a new case with you ( 10321001752), where they will continue to work with you and respective stakeholders until the issue is resolved.

Could you confirm to me that you can access the case?

Regards,

Sakura

00
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user profile
Seller_PSXDMQkDcXsof

Unable to edit attributes Like Color, Title, Part Number etc

Hi

I created the product with two variants but after creation, I found that I am unable to edit few attributes, for example colour, title, part number, model number etc are greyed / locked. Also I can't modify any images of the product.

I tried to raise multiple cases with Amazon Support team but they aren't very helpful.

I deleted the listing and waited 4 days before relist it but still same problem.

I was told by Amazon support that the ASIN is claimed by another Merchant ID which is why I can't edit it. The other merchant ID is of my Amazon USA account but I never created any ASINs there.

I also contacted Amazon USA support and they also confirmed there is no product listed in my Amazon USA account.

It is Private Label product / my own brand but I am still struggling to modify it. Can someone please help ?

Cases Raised with Amazon UK: 10155844432,10152765252, 10131278502

Case Raised with Amazon USA: 15933543181

25 views
2 replies
Create and Manage Listings
Tags:ASIN, Images, Listings, Personalised, detail page
00
Reply
user profile
Seller_PSXDMQkDcXsof

Unable to edit attributes Like Color, Title, Part Number etc

Hi

I created the product with two variants but after creation, I found that I am unable to edit few attributes, for example colour, title, part number, model number etc are greyed / locked. Also I can't modify any images of the product.

I tried to raise multiple cases with Amazon Support team but they aren't very helpful.

I deleted the listing and waited 4 days before relist it but still same problem.

I was told by Amazon support that the ASIN is claimed by another Merchant ID which is why I can't edit it. The other merchant ID is of my Amazon USA account but I never created any ASINs there.

I also contacted Amazon USA support and they also confirmed there is no product listed in my Amazon USA account.

It is Private Label product / my own brand but I am still struggling to modify it. Can someone please help ?

Cases Raised with Amazon UK: 10155844432,10152765252, 10131278502

Case Raised with Amazon USA: 15933543181

Create and Manage Listings
Tags:ASIN, Images, Listings, Personalised, detail page
00
25 views
2 replies
Reply
user profile

Unable to edit attributes Like Color, Title, Part Number etc

by Seller_PSXDMQkDcXsof

Hi

I created the product with two variants but after creation, I found that I am unable to edit few attributes, for example colour, title, part number, model number etc are greyed / locked. Also I can't modify any images of the product.

I tried to raise multiple cases with Amazon Support team but they aren't very helpful.

I deleted the listing and waited 4 days before relist it but still same problem.

I was told by Amazon support that the ASIN is claimed by another Merchant ID which is why I can't edit it. The other merchant ID is of my Amazon USA account but I never created any ASINs there.

I also contacted Amazon USA support and they also confirmed there is no product listed in my Amazon USA account.

It is Private Label product / my own brand but I am still struggling to modify it. Can someone please help ?

Cases Raised with Amazon UK: 10155844432,10152765252, 10131278502

Case Raised with Amazon USA: 15933543181

Create and Manage Listings
Tags:ASIN, Images, Listings, Personalised, detail page
00
25 views
2 replies
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2 replies
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Sakura_Amazon_
In reply to: Seller_PSXDMQkDcXsof’s post

Hello @Seller_PSXDMQkDcXsof,

I have passed your case for a second review. I will keep you updated.

Regards,

Sakura

00
user profile
Sakura_Amazon_
In reply to: Seller_PSXDMQkDcXsof’s post

Hello @Seller_PSXDMQkDcXsof,

The Team informed me that they opened a new case with you ( 10321001752), where they will continue to work with you and respective stakeholders until the issue is resolved.

Could you confirm to me that you can access the case?

Regards,

Sakura

00
Follow this discussion to be notified of new activity
user profile
Sakura_Amazon_
In reply to: Seller_PSXDMQkDcXsof’s post

Hello @Seller_PSXDMQkDcXsof,

I have passed your case for a second review. I will keep you updated.

Regards,

Sakura

00
user profile
Sakura_Amazon_
In reply to: Seller_PSXDMQkDcXsof’s post

Hello @Seller_PSXDMQkDcXsof,

I have passed your case for a second review. I will keep you updated.

Regards,

Sakura

00
Reply
user profile
Sakura_Amazon_
In reply to: Seller_PSXDMQkDcXsof’s post

Hello @Seller_PSXDMQkDcXsof,

The Team informed me that they opened a new case with you ( 10321001752), where they will continue to work with you and respective stakeholders until the issue is resolved.

Could you confirm to me that you can access the case?

Regards,

Sakura

00
user profile
Sakura_Amazon_
In reply to: Seller_PSXDMQkDcXsof’s post

Hello @Seller_PSXDMQkDcXsof,

The Team informed me that they opened a new case with you ( 10321001752), where they will continue to work with you and respective stakeholders until the issue is resolved.

Could you confirm to me that you can access the case?

Regards,

Sakura

00
Reply
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